Position OverviewThe Operations Manager is responsible for managing the day-to-day business operations of the Charlotte offices (Clanton Park/Roseland, NC.) while serving as the primary operational liaison between the local team and Edgesource Corporate.
This position will support local leadership, employees, customers, and business activities while ensuring timely communication, coordination, and reporting across Blue List, C-UAS, Service Delivery, Accounting & Finance, Operations, and Business Development.
The ideal candidate is highly organized, customer-focused, proactive, and comfortable managing multiple priorities in a fast-paced environment. This individual should be able to independently manage office operations while recognizing when issues, risks, customer needs, or business opportunities should be elevated to Corporate Executive leadership.
Job DutiesSite & Business Operations• Manage the day-to-day operations of the Charlotte offices and help ensure the location operates efficiently and professionally.
• Serve as the primary operational point of contact between the Charlotte offices and Edgesource Corporate.
• Provide regular operational updates to Blue List, C-UAS Service Delivery, Accounting & Finance, Operations, Business Development, and other corporate functions as appropriate.
• Coordinate office needs, vendors, supplies, facilities matters, deliveries, and other administrative requirements.
• Maintain organized records, trackers, documentation, and operational files.
• Identify operational issues, risks, or resource needs and escalate them to the appropriate corporate team.
• Help ensure Edgesource policies, procedures, and operational requirements are consistently implemented at the Charlotte offices.
Customer Support- Manage inbound emails, customer inquiries, and general requests, ensuring timely and professional responses.
- Schedule initial customer consultations, meetings, and follow-up activities.
- Maintain regular communication with customers and provide a high level of customer service.
- Track customer requests, open actions, and follow-up requirements.
- Identify potential customer needs or business opportunities and communicate them to Business Development and leadership.
- Support customer meetings, headquarters visits, and other business activities as needed.
Logistics & Inventory Coordination- Coordinate logistics activities associated with customer and business requirements.
- Receive, document, and track incoming parts, equipment, components, and other shipping materials.
- Maintain accurate records of incoming and outgoing items and their shipping status.
- Coordinate with internal teams, vendors, customers, and other stakeholders to resolve logistics issues.
- Monitor outstanding items and proactively follow up to ensure deadlines and customer and government commitments are met.
Systems, Reporting & Communication- Use Monday.com to manage tasks, workflows, action items, deadlines, and operational activities.
- Develop and maintain recurring operational reports and status updates for corporate.
- Track key activities, outstanding actions, customer requirements, and operational risks.
- Ensure information is communicated to the appropriate corporate departments in a timely manner.
- Participate in recurring meetings with corporate leadership and functional teams.
Required Qualifications- Strong organizational and business operations skills with the ability to independently manage multiple priorities.
- Excellent written and verbal communication skills.
- Strong customer service orientation and professional interpersonal skills.
- Demonstrated ability to interact effectively with customers, employees, vendors, and senior leadership.
- Experience coordinating administrative, operational, customer-service, or logistics activities.
- Strong attention to detail and follow-through.
- Ability to identify issues, determine appropriate next steps, and escalate matters when necessary.
- Comfortable working across multiple departments and serving as a liaison between functions.
- Proficiency with Microsoft Office/Microsoft 365, including Outlook, Teams, Word, Excel, and PowerPoint.
- Experience using CRM, project/task management, or workflow systems.
- Ability to learn new systems and processes quickly.
Nice to Have Qualifications- 5+ years of experience in business operations, office/site management, program operations, customer operations, logistics, or a related field.
- Experience with HubSpot CRM and Monday.com strongly preferred.
- Experience supporting a government contractor, federal customer, technology organization, engineering organization, or similar professional services environment preferred.
- Experience preparing customer quotes, coordinating contracts or purchase-related documentation, or supporting business development activities.
- Experience with inventory, parts/component tracking, shipping/receiving, or logistics coordination.
- Experience supporting headquarters or geographically dispersed business operations.
- Familiarity with government contracting processes and customer expectations is a plus.
- Must be a U.S. citizen who is eligible and wiling to obtain a security clearance.
- Bachelor's degree in Business Administration, Operations, Management, Logistics, or a related discipline preferred.
- Relevant professional experience may be considered in lieu of a degree.
Working at EdgesourceAs an ISO 9001:2015 certified and CMMI Level 3 appraised small business, Edgesource specializes in providing a variety of technical solutions to include software development, database services, enterprise networking, data center virtualization, and management support. We are always seeking top-talent to join our team in helping to address the most critical technical challenges facing our nation.
At Edgesource, we understand that our employees are our greatest asset, and as such we offer a wide array of benefits to support the well-being of our staff to include:
- Flexible PTO Policy + 11 Paid Holidays
- Flexible Work Schedules (Remote / Hybrid)
- Medical / Dental / Vision / Flexible Spending Account (FSA)
- 401k Plan with Match
- Tuition & Professional Development Support
- Commuter Benefits
- Bonus & Employee Referral Programs
- Career Growth Opportunities
