Operations Manager

DeWitt Move Worldwide

• $85K — $88K *

Transportation

5 - 7 years of experience

3 weeks ago

Job Overview by Ladders

Qualifications

7+ years of leadership experience in freight forwarding, warehouse operations, or 3PL.
Minimum of 5 years managing teams across multiple departments.
Strong understanding of domestic and international freight forwarding.
Experience with various transportation types: ocean, air freight, drayage, intermodal, LTL, FTL.
Knowledge of import/export documentation and customs compliance procedures.
Proficiency in Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and Microsoft Office.
Strong analytical, financial management, and operational planning skills.

Responsibilities

Manage daily warehouse, freight forwarding, and 3PL operations.
Oversee inbound and outbound logistics, ensuring timely and accurate shipments.
Develop and enforce Standard Operating Procedures for departmental consistency.
Lead daily operational meetings to communicate performance expectations.
Ensure compliance with safety regulations and conduct regular inspections.
Cultivate customer relationships and handle service escalations effectively.
Monitor departmental budgets and performance to identify cost-saving opportunities.

Benefits

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Salary: $85,000-$88,500/ Annual

On Site, M-F, Full Time

Essential Responsibilities

Operational Leadership

Manage all day-to-day warehouse, freight forwarding, and 3PL operations.
Oversee inbound, outbound, consolidation and deconsolidation services, cross-dock, transloading, pick & pack, storage, and distribution activities.
Ensure all customer shipments are processed accurately and shipped on time.
Establish daily operational priorities while balancing labor, equipment, and customer demands.
Develop and maintain Standard Operating Procedures (SOPs) and Work Instructions (WI's) to standardize operations across departments.
Lead daily operational meetings and communicate performance expectations.

Freight Forwarding

Manage consolidation shipments via ocean, truckload (FTL), LTL, drayage, and intermodal transportation.
Coordinate Hawaii and island shipments while ensuring all documentation is complete and accurate.
Oversee shipment planning, booking, routing, cargo visibility, and exception management.
Build and maintain relationships with steamship lines, trucking companies
Monitor service failures and implement corrective actions to prevent recurrence.

Warehouse & 3PL Operations

Oversee receiving, inventory control, put-away, replenishment, order fulfillment, staging, shipping, and cycle counting.
Maintain inventory accuracy through routine audits and inventory reconciliation.
Optimize warehouse space utilization and improve operational flow.
Ensure proper handling of customer inventory and value-added services.
Support new customer implementations and operational start-ups.

Systems & Technology

Utilize Warehouse Management Systems (WMS), RF scanning technology, and transportation systems to maximize efficiency.
Ensure operational data integrity within a WMS.
Partner with IT and leadership to implement automation and technology improvements.
Develop operational dashboards and KPI reporting.

Financial & Performance Management

Manage labor scheduling to meet productivity goals while controlling costs.
Monitor departmental budgets and operational expenses.
Improve profitability through process improvements and waste reduction.
Ensure billing accuracy and timely completion of operational transactions.
Identify opportunities to increase revenue through operational efficiencies and value-added services.

Leadership & Employee Development

Lead, coach, mentor, and develop supervisors, team leads, and operations personnel.
Conduct performance evaluations and establish employee development plans.
Create accountability through measurable performance metrics.
Support hiring, onboarding, succession planning, and employee engagement initiatives.
Foster a culture centered around teamwork, accountability, customer service, and continuous improvement.

Customer Experience

Serve as the operational point of contact for key customer accounts.
Participate in customer business reviews and operational meetings.
Resolve service issues and customer escalations with urgency.
Partner with Sales and Business Development to support customer growth opportunities.

Safety & Compliance

Ensure compliance with OSHA, TSA, Hazmat, and company policies.
Promote a proactive safety culture through regular inspections, audits, and employee training.
Investigate incidents and implement corrective actions.
Maintain warehouse security and inventory integrity.

Qualifications

7+ years of progressive leadership experience in freight forwarding, warehouse operations, or third-party logistics (3PL).
Minimum of 5 years managing supervisors and multiple operational departments.
Strong understanding of domestic and freight forwarding.
Experience with ocean, air freight, drayage, intermodal, LTL, FTL, and distribution operations.
Working knowledge of import/export documentation and customs compliance.
Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and Microsoft Office Suite.
Strong analytical, financial, and operational planning skills.
Proven ability to lead change and build high-performing teams.

Preferred Qualifications

Physical Requirements

Benefits:

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