POSITION INFORMATION: BASIC DETAILSLocation: Texas - Statewide (Remote w/Travel)
Full-Time/Part-Time: Full-time
FLSA Status: Exempt/Salaried
Travel Requirement: Yes - 75%
Teleworking: Yes
Pay: $120,000 to $130,000 annually
*Final offer determination is based on a combination of factors, including candidate educational background, years of relevant experience, and specific labor category (LCAT) mapping requirements.
POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTSPosition Overview: In this role, we are seeking a results-driven Operations Manager to directly oversee daily dispatch, route execution, and ground transportation logistics for secure detainee transport operations across Texas, with operations extending into New Mexico, and Oklahoma. This role focuses on hands-on field leadership, ensuring seamless vehicle movement, active driver scheduling, and real-time contingency resolution for all transit routes. You will maintain strict oversight of vehicle maintenance schedules, equipment readiness, and safety protocols to ensure compliance with federal and state regulations. Working in close alignment with program leadership, you will maximize operational efficiency, driver safety, and mission readiness across the entire regional network.
Responsibilities:
- Manage daily route planning, driver dispatch, vehicle assignments, and schedule execution for transport operations across Texas, with operations extending into New Mexico, and Oklahoma.
- Oversee routine fleet maintenance, pre-trip vehicle safety inspections, prompt repairs, and compliance with Department of Transportation (DOT) maintenance standards.
- Directly supervise, schedule, and evaluate transport drivers, dispatchers, and field support staff to maintain optimal coverage and high operational performance.
- Enforce strict adherence to security detention transport protocols, secure custody practices, and emergency response procedures during all transit operations.
- Monitor active transport runs to resolve route delays, mechanical issues, weather hazards, or emergency security incidents dynamically in the field.
- Ensure driver logbooks, hours-of-service compliance, vehicle safety checks, and detention facility transfer procedures strictly conform to relevant government regulations.
- Track operational assets including specialized transport vehicles, restraint gear, communications equipment, and officer protective gear.
- Maintain accurate daily operational metrics, mileage logs, maintenance records, and personnel duty logs for program management review.
Qualifications:
- Minimum of 4-5 years of hands-on operational leadership experience in secure detainee transport ground operations.
- Preferred associate's or Bachelor's degree in Operations Management, Logistics, Criminal Justice, or related field (or equivalent operational management experience).
- Strong working knowledge of DOT motor carrier safety regulations, fleet maintenance practices, driver safety standards, and secure detention transport procedures.
- Proven ability to direct multi-route ground logistics, manage real-time dispatch, and handle emergency contingencies under pressure.
- Must be able to pass a rigorous federal background investigation and obtain/maintain required government security clearance.
- Must possess a valid driver's license with a clean driving record and be willing to travel across Texas, New Mexico, and Oklahoma as needed for field supervision.
- Problem-solving capabilities, clear leadership presence, and strong verbal and written communication skills.
Work Environment:
Employees may be exposed to extreme cold or hot weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and loud noise.
Physical Requirements:Employees may be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach. Employees may be also required to use gear to move items around, including, but not limited to, carts and dollies. Employees may also be occasionally required to lift and/or move up to 49 pounds.
