Operations Manager

Salary: $101,664.72 - $123,588.72 Annually
Location : Seattle Public Library - Central Library, WA
Job Type: Civil Service Exempt, Regular, Full-time
Job Number: IC #47-26
Department: The Seattle Public Library
Opening Date: 10/09/2026
Closing Date: 10/20/2026 5:00 PM Pacific

Position Description
Invitation to Compete #47-26: Operations Manager
Staffing, Operations and Volunteer Services (SVS)

Central Library, 1000 4th Ave, Seattle

Regular, FLSA-exempt, benefitted, full time (80 hours per pay period)

Anticipated Schedule:

Week 1: Wed 9:30am - 6pm or 11:30am - 8pm, Thurs 9:30am - 6pm or 11:30am - 8pm, Fri 9:30am - 6pm, Sat OFF, Sun OFF, Mon 9:30am - 6pm, Tues 9:30am - 6pm

Week 2: Wed 9:30am - 6pm or 11:30am - 8pm, Thurs 9:30am - 6pm or 11:30am - 8pm, Fri OFF, Sat 9:30am - 6pm, Sun 9:30am - 6pm, Mon OFF, Tues 9:30am - 6pm
Salary range: $101,664.72 - $123,588.72 annually
A pay period is two weeks in length that starts on Wednesday and ends on Tuesday. The hours for this position may include weekdays, weekends and evenings. The schedule and shift times for this position is subject to change based on the Library's current operational need. This classification is part of a bargaining unit represented by AFSCME.

This position is open to the public and to The Seattle Public Library's employees. Please read the How to Apply section of this bulletin for more information. Candidates are asked to submit their application materials in NEOGOV by 5:00pm October 20, 2026, to be considered.

Overview

If you share these values and meet the qualifications, the Library invites you to apply for the Operations Manager position.

The Seattle Public Library serves a broad patron base including adults, children and teens, immigrants, students, researchers, readers, people experiencing homelessness, and others seeking information resources, enrichment opportunities, programs, collection support, and technology access.

Staffing and Volunteer Services includes the following public service units: Public Services Scheduling Office, Central Services Operations and Staffing and Volunteers. This is an entry-level library management position that reports to the Staffing and Volunteer Services Manager and works collaboratively across multiple divisions and work units.

This position will play a key role in redesigning and relaunching the Library's Student Assistant Program as a structured work and learning experience for students. The program is intended to provide meaningful first-job experience, workplace skill development, career readiness and exposure to Library service.

Summary of Core Responsibilities:

• Co-manage the Scheduling Office intermittent staff pool, with a focus on training and preparing staff for success in a variety of assignments.
• Directly supervise one Volunteer Services Coordinator who will support and supervise Library Experience and Engagement volunteers.
• Manage, build, evaluate and expand systemwide volunteer program to strengthen community connections and support Library operations. Ensure that volunteers receive clear orientation and role-specific training.
• Provide interactive orientation and training sessions for staff and volunteers, including familiarity with learning styles, develop learning objectives, optimal learning environments and preparing instruction materials.
• Help redesign, relaunch and coordinate the Student Assistant Program, with an emphasis on meaningful first-job experience, structured training, skill development, career readiness and exposure to Library service.
• Facilitation of new employee orientation and onboarding for the Library Experience and Engagement Division

Job Responsibilities
Scheduling: Manage and act as a resource for the Central Services Operations (CSO) and the Public Services Scheduling Office (PSO) staff who create and maintain the posted schedules. Perform scheduling tasks, create Volunteers' schedules and facilitate scheduling of Student Assistants. Maintain the Better Impact volunteer management system for The Seattle Public Library volunteers. Liaison to the Better Impact support team.
Payroll and Personnel Transactions: Ensure proper reporting of time worked and proper use of leave balances. Responsible for paperwork related to new hires, separations, leaves, and other staffing and volunteers' transactions.
Supervision: Assign work to the Volunteer Coordinator, PSO, CSO and Intermittent employees. Ensure the effective and efficient operation of the designated branch by providing supervisory support in the unit as assigned; organizing and coordinating the work of others; monitoring and evaluating work performance; and overseeing the development of individual work plans of staff in the designated branch. Secure appropriate administrative guidance and recommend, develop and implement performance improvement activities, conduct performance appraisals, develop corrective action plans and assist with disciplinary actions. Coordinate and support volunteer appreciation as needed.

Operations Management: Assist with the analysis of operations. Conduct studies and projects. Examples might include studies of staffing and volunteer levels and efficiency of staffing assignments and providing staff training as needed for changed procedures, hardware, software, or other variables in the work environment. Gather and analyze statistics, develop reports. Make presentations and lead team meetings. Develop and update staff and volunteers training materials, including related Intranet (SharePoint) and web content. Experience working in a Union environment and ability to interpret and apply labor contract provisions strongly preferred. Ensure that managers and staff understand the Volunteer Services Program and their role in providing meaningful experiences for volunteers. Consultwith staff regularly and maintain information about the program on SPL's intranet site. Enable designated Volunteer Liaisons to develop skills to effectively orient, schedule and supervise volunteers who are assigned to their branch or department. Can support Central Services Operations in capacity as a Lead.
Staffing: Plan for staff and volunteer turnover, respond to personnel changes and needs, and assist with new hire processes. Assist with coordination and/or recruitment of new volunteers and Student Assistants as appropriate. Collaborate with the Central Library Services Managers, Staffing & Volunteer Services Management Team, Library Experience & Engagement Division Regional Managers, other stakeholders and Human Resources, including requesting authorization to proceed as required and participating in the interviewing and reference checking process, recommending selections, and providing for new staff orientation and training at the worksite. Ensure completion of staffing actions including hires, terminations, appointment changes, etc.

Student Assistant Program: Help redesign and relaunch the Library's Student Assistant Program in alignment with the program's training and work experience purpose. Partner with Human Resources, Library managers and other stakeholders to develop the program structure, identify appropriate student placements, staffing needs, coordinate recruitment and support selection, onboarding and training. Develop structures that support students who may be entering the workforce for the first time and provide opportunities for workplace skill development, career readiness and exposure to Library careers. Monitor and evaluate the program and recommend adjustments based on student, supervisor and organizational needs.

Administrative Support: Oversee department supplies. As assigned, assist with developing and managing budgets, monitoring expenditures, and initiating purchasing procedures. Communicate policies and procedures and keep team informed of updates/changes through facilitating meetings and conducting training. Serve as a resource to staff and volunteers for handling and resolving scheduling inquiries.

Qualifications
Education: A high school diploma or a Graduate Equivalency Degree (GED) is required.

Project Management Skills: Knowledge and experience assisting with events or projects, including planning, scheduling staff and rooms, coordinating resources, evaluating and communicating needs and/or outcomes, monitoring progress, budgeting for staff or materials, and developing reports, informational materials and/or records. Conduct needs assessments, engaging managers and staff in designing and proposing volunteer service models and preparing budget information for volunteer services.

Supervision Skills: A minimum of two years supervisory or lead experience (1) the ability to plan and organize own work and that of others, 2) ability to delegate work and to monitor work after delegation 3) knowledge of and or training in supervision, staff training, scheduling and performance management. General knowledge of regulations, labor agreements, and policies and practices relating to staffing is preferred.

Workgroup Direction: Demonstrates expertise with team-building and change management. Project management experience or work crew direction across organizational/department boundaries is desired. Must demonstrate experience working in an urban environment with a diverse group of staff, and model excellent internal or external customer service skills.

Operations Management Skills: Demonstrated work site and office management skills including supply and inventory management, budget management, office records and correspondence, purchasing procedures, securing maintenance services, and similar administrative support functions.

Communication Skills: Excellent interpersonal communication skills, including the ability to interact effectively with diverse Library staff and volunteers at different levels; resolve conflicts, work effectively with other staff in a team setting, on projects and in work groups; and excellent written and verbal communication skills.

Judgment and Initiative: Ability to work independently and effectively with minimum supervision, understand and interpret a variety of complex oral and written instructions, exercise initiative and creativity in resolving problems, recognize and set priorities, and coordinate multiple on-going projects.

Teamwork Skills: Ability to work collaboratively and celebrate shared successes with coworkers and subordinates. Ability to provide and receive feedback in a respectful manner. Confidence in own leadership skills and willingness to step back and allow others to take the lead when appropriate.

Technology Skills: Working familiarity with networked personal computers and intermediate to advanced skill levels in Microsoft Office applications, specifically Outlook, Excel and Word. Skills retrieving information from the internet and familiarity with intranet applications (such as SharePoint). Basic skills operating and troubleshooting office equipment including photocopiers, keyboards, barcode scanners, receipt printers, printers, fax machines and cell phones. Library scheduling and/or other scheduling experience managing staff schedules strongly preferred.

Additional Information
How to Apply

Candidates who meet the qualifications are asked to submit the following items in NEOGOV by 5:00 p.m. on October 20, 2026, to be considered for this position.

1. Complete online application.
2. A cover letter that describes how your experience and skills align with the stated job responsibilities and qualifications. Please let us know why you are interested in this position.
3. Current resume that summarizes relevant education, professional experience, training and skills.

Applicants will be screened for competitiveness, completeness, and written communication skills. Initial screening will be based on a review of application materials. The employment history detailed in your application materials MUST validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next steps of the review/selection process. The most competitive candidates will be invited to participate in a series of one or more interviews.
Benefits and Salary Information

The full salary range for this position is $101,664.72 -$123,588.72 annually.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at:
Retirement information can be found here:
Additional Information