Salary:$85K, plus annual bonus (paid weekly, free uniforms, great benefits)
Are you a leader with 5-7 years of experience in facilities operations management, hospitality/tourism management, event management, or public spaces administration? Block by Block is seeking an Operations Manager to oversee one of our Ambassador programs. This role requires advanced client relationship management skills to manage daily district program operations and deliver continual program improvements. We're looking for someone with strong managerial skills, a great work ethic, experience supervising a team of employees, and a passion for creating a great experience.
Key Responsibilities:
Hiring and training a positive, skilled, and dependable team.
Adjusting the deployment of resources to match changing needs.
Identifying and solving problems to improve program quality.
Procuring and managing inventory of supplies and equipment.
Reporting outcomes through various channels (spreadsheets, Kronos Timekeeping, Budgets).
Hands-on working management in the field to provide coaching, mentoring, and continuous training.
Ideal Candidate Traits:
Has a solid work history with at least 5-7 years of experience.
Has supervised a team of people.
Outgoing, positive, and personable.
Enjoys working outside in varying weather conditions.
Is a problem solver and innovator.
Strong communication and narration abilities.
Understands Quality Assurance and exceeds client and team expectations.
Decisive and able to make quick, effective decisions.
High School Diploma Required, College or Extended Education preferred, Minimum of 5 years Management Experience.
Expert Customer Service Skills -- Our entire mission is to be friendly and engaging. Must lead by example with their friendliness and with a positive attitude.
Expert Judgement -- must be comfortable and competent in order to make decisions based on information available.
Excellent Communication Skills
Expert in level technology and computer skills Must have a strong background with proficiency in MS Word, MS Excel and MS Outlook.
