Job Title: Operations ManagerJob DescriptionThe Central IA Abstract Manager is responsible for overseeing all title production operations in Central IA. This includes managing staff, workflow, training, and quality control of abstracts, search products, title commitments, and policies. The manager ensures compliance with state regulations, underwriter requirements, and company policies while supporting the growth and development of the team and maintaining strong customer and underwriter relationships.
Responsibilities- Direct and oversee day-to-day title production operations in IA.
- Manage title staff including searchers, title examiners, abstractors, and title support personnel.
- Assign and monitor workloads to meet production deadlines and quality expectations.
- Review and approve complex title and abstract files and assist with issue resolution.
- Provide training, support, and performance feedback to team members.
- Ensure compliance with state regulations and underwriter guidelines.
- Act as the primary point of contact for underwriters and local management.
- Work with Department Managers, Sales, and Operations to ensure timely and accurate service delivery.
- Identify process improvements and implement standard operating procedures.
- Monitor and report production metrics and team performance to leadership.
- Support staffing needs including interviewing, onboarding, and mentoring new employees.
- Serve as a subject matter expert for IA title practices.
- Assist with other tasks/projects as needed.
Essential Skills- Minimum 5 years of experience in title or abstracting operations.
- Prior leadership or team lead experience.
- Strong understanding of IA title requirements and industry best practices.
- Experience training or mentoring others in a title setting.
- Familiarity with SoftPro or comparable title software.
- Working knowledge of ALTA standards and underwriting expectations.
Additional Skills & Qualifications- High school diploma or equivalent required; an associate or bachelors degree in a related field preferred.
Work EnvironmentThis position is based onsite in the Des Moines, IA office. The role involves managing and conducting one-on-one meetings with all 10-12 people within this office.
Job Type & LocationThis is a Permanent position based out of Des Moines, IA.
Pay and BenefitsThe pay range for this position is $80000.00 - $85000.00/yr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Job Type & LocationThis is a Permanent position based out of Des Moines, IA.
Application DeadlineThis position is anticipated to close on Nov 19, 2026.
Workplace TypeThis is a fully onsite position in Des Moines,IA.
