Full Job Description
Summary
The Operations Leader, Clinical Engineering leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the Trimedx Medical Equipment Management Plan (MEMP). This position is responsible for all aspects of program management, including work history data analysis, staffing allocation, budget control, equipment acquisition planning and outside vendor management. The Operations Leader manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develop technicians, and provides a communication channel between hospital executives and Trimedx. The Clinical Engineering Operations Leader also directs Joint Commission inspections and ensures that Trimedx services are in compliance with regulatory standards. This position may include a hands-on service component.
Leadership
-Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others.
-Motivate others through praise, recognition, and rewards.
-Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible.
-Conduct semi-annual and annual technician performance evaluations.
-Coach and mentor technicians by providing feedback on performance including corrective action of team members.
-Develop others to continuously achieve long and short-term business results.
-Responsible for the hiring and termination process of allemployees following company policies and prcesses.
-Build and maintain relationships with customers by employing interpersonal and conflict management skills.
-Influence change through recommendations.
Operations Management
-Manage service operations functions, such as service contracts and resources. Document the demand labor, demand parts, contracts, in-house labor, and in-house parts.
-Use policies as guides and apply sound judgement in day-to-day activities.
-Answer questions and meet with others to discern the root cause of technological/process problems.
-Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory.
-Develop service strategies with an outlook of continuous process improvement and provide metrics to TriMedx Central/Corporate Office (CO).
- Participate in Quarterly Value Reviews (QVR's) and/or system-level reports or meetings.
-Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented.
-Manage site KPI's (PM's, WOT's, Alerts and Regulatory).
-Assist with the work order approval process.
-Champion and lead recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions.
Account Management & Development
-Effectively collaborate with customers and vendors to develop win-win solutions.
-Focused on customer satisfaction, growth and retention of business.
-Monitor each modality after setting financial and performance benchmark.
-Participate in customers departmental meetings such as: Imaging, Lab and OR Directors.
-Advise users of equipment status and ensure all service and documentation is complete, timely and accurate.
-Responsible for contract recommendations; evaluating, adding, and removing when fit.
-Serve on hospital committees such as: Environment of Care (EOC) and Capital Planning Committees.
-Schedule workload, schedule maintenance leveling and improve daily operations.
-Identify department problems/trends and implement long term solutions.
-Manage on-call functions/rotations within the database.
-Evaluate and approve parts request and on-site/off-site vendor service requests.
-Define and recommend solutions to satisfy a customer subset.
-Interact with external customers.
- Resolve customer issues and ensure customer satisfaction for assigned areas of responsibility.
- Use policies as a guide and apply sound judgment in day-to-day activities.
-Influence change through recommendations.
- Support and make recommendations on continuous improvement initiatives; work with leadership to implement identified corrective actions
- Key Performance Indicator (KPI) performance management, Expense Management, Customer Satisfaction, and Associate Engagement.
- Contribute to EOC performance.
General
- May be over site(s) with less than $5M in revenue.
- P&L responsibility including budget and expense management.
- Create, manage, and adhere to budgets; maintain accountability for financial performance (including P&L, as applicable) and achievement of business targets.
- Supports upper management from a tactical standpoint; spends 25% of time doing the work of a technician.
-Support single or multiple sites.
-May have additional time and material (T&M) sites and/or other small profit and loss (P&L) sites that are affiliated with assigned customers or in close geographic proximity.
Leadership:
-Provide clear direction to ensure collective achievement of goals and objectives. Create an environment of respect, collaboration, and open communication.
-Associate Development: Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.
-Associate Engagement: Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement.
-Performance management: Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines.
-Travel up to 25% may be required based on customer or business needs.
-On-site presence required daily during business operations.
-All other duties as assigned.
General time horizon for tasks and planning
Daily: 50% including ticket assignment
Weekly: 30%
Monthly: 15%
Quarterly: 5%
Skills and Experience
-Minimum 2 years' experience working with biomedical equipment in a clinical engineering environment or other equivalent experience.
- Experience leading/managing in a clinical engineering environment preferred but not required.
-Advanced knowledge of Microsoft Office applications required.
-Ability to manage day-to-day and long-term site operations.
-Possess strong leadership, organizational, and time management skills in effort to make effective decisions.
-Ability to lead, motivate, and develop others.
-Ability to perform basic financial analysis and calculate budgets, revenue, and costs.
-Knowledge of state and federal inspection agencies (TJC, CAP, DNV, and other accrediting bodies).
-Strong written, verbal and presentation communication skills.
-Ability to integrate information from a variety of sources.
-Excellent interpersonal and customer service skills.
-Must lead others, execute company policies, procedures, and strategies, build relationships across one customer base, and mentor Technicians.
-The preferred path includes prior experience as a Manager Assistant Site Manager (ASM) or Senior Technician.
-People management - task completion per standard operating procedure/standard work expectations.
Education and Qualifications
-Associate degree or equivalent experience required. Electronics related technical discipline or equivalent military training preferred. Bachelor's degree or equivalent experience preferred.
-Technical certification such as A+, CBET, CRES, CLES or CCE preferred.
Trimedx may also provide associates with benefits that include health/dental/vision, HSA/FSA, matching retirement plans, paid vacation and parental leave, adoption/infertility assistance, and more!
