3-6 years of experience in operations at an early-stage tech company
Background in fintech, payments, banking, or regulated financial services
Proven experience in deploying production workflow automations
Skilled in designing operational processes, SOPs, and KPIs
Familiarity with queue management and transaction processing
Ability to collaborate with Product and Engineering teams
Experience in payment operations or financial crime workflows is a plus
Responsibilities
Identify process gaps by handling operational cases directly
Design and implement production automations, measuring their impact
Develop systems to automate routine tasks while ensuring human oversight
Collaborate with Product and Engineering to create operational tools
Establish and maintain standard operating procedures and KPIs
Enhance throughput and reliability without increasing headcount
Benefits
Visa sponsorship available
On-site work in New York, New York
Full Job Description
About the Role
Own a core operational domain at an early-stage fintech, such as customer operations, payment operations, or financial crime operations. You will build and improve its processes, metrics, tooling, and automations, working closely with Product and Engineering to increase operational capacity while keeping teams lean. What You'll Do
Handle operational cases directly at first to identify process gaps and establish meaningful performance metrics.
Design and launch production automations, then measure their impact on live workflows.
Develop agent-based systems that automate routine work while keeping human review for high-risk decisions.
Partner with Product and Engineering to define and build operational tooling.
Create and maintain standard operating procedures, escalation paths, and domain-specific KPIs.
Improve throughput and reliability without relying on proportional headcount growth.
What We're Looking For
Approximately 3 to 6 years of experience, including hands-on operations ownership at an early-stage technology company.
Experience in fintech, payments, banking, crypto, or another regulated financial services environment.
A track record of shipping production workflow automations or agents, rather than prototypes alone.
Experience designing end-to-end operational processes, including SOPs, KPIs, and tooling.
Hands-on familiarity with queue management, case handling, transaction processing, or similar operational work.
Ability to work directly with Product and Engineering teams to shape operational systems and tools.
Experience with payment operations, compliance, risk, or financial crime workflows is valuable.
Compensation & Benefits
Base salary: $180,000 to $220,000 annually. Visa sponsorship is available. Location
On-site in New York, New York. Candidates should be based in New York or willing to relocate.
