Where you'll work The
Americas Operations Lead for Aerospace is a senior strategic leader responsible for end-to-end underwriting operations across the region. You will lead a regional team of underwriting support professionals, partner with leadership to translate strategy into scalable, client-centric processes, and drive cross-functional transformations (automation, data strategy, Shared Services) to boost capacity, throughput, and quality. You will own risk and controls, governance, and regulatory compliance, maintain risk registers, and oversee audits. With a focus on performance, you'll establish KPIs and dashboards for executive visibility, manage budgets and workforce planning, and develop regional talent in a culture of performance and inclusion.
What you'll be doingWhat will your essential responsibilities include?
- Lead End-to-End Underwriting Operations: Lead [Region]-based [Product Line] operations from submission to cash collection, ensuring compliance and alignment with global Middle Office standards. Leverage AI and automation to enhance efficiency and service delivery. Build operational resilience through proactive risk management and contingency planning.
- Build Scalable Operating Models: Design standardized, scalable operating models that optimize capacity and throughput. Partner with Shared Services to move non-core tasks out of underwriting. Embed business continuity and redundancy into all operating model designs.
- Own Risk, Controls, and Resilience: Maintain risk registers, governance frameworks, and compliance standards. Lead audit remediation efforts. Assess and enhance organizational preparedness for disruptions through comprehensive business continuity and disaster recovery planning.
- Define Performance Framework and Metrics: Establish KPIs, SLAs, and data quality standards with regular leadership reporting. Use AI-enabled analytics to monitor performance in real-time and track resilience metrics.
- Develop High-Performing Leaders: Recruit, develop, and retain people leaders. Build organizational capability in AI and automation adoption. Foster a culture of business continuity awareness and operational resilience.
- Drive Strategic Initiatives: Deploy automation, digital workflows, and data-driven process improvements with IT and Innovation. Implement resilience-enhancing initiatives such as process redundancy and system failover automation.
- Lead Cross-Functional Governance: Collaborate with LOB leaders, Legal/Regulatory, Finance, and Shared Services to ensure strategic alignment, regulatory compliance, and business continuity integration across all decisions.
- Resolve Operational Issues and Enable Growth: Serve as escalation point for operational challenges. Be expert in leveraging AI insights and automation to prepare contingency plans to resolve issues swiftly, minimize disruptions, and enable business continuity.
You will report to the Head of Underwriting Operations.
What you'll bringWe're looking for someone who has these skills and capabilities
People Skills:- Empowerment & Psychological Safety: Empowers and coaches others to reach their potential; fosters a culture of growth where individuals feel safe to experiment and speak up
- Analytic and Strategic Mindset: Leverages business insights to make the best decisions
- Customer Centricity: Places customers first; understands and addresses customer needs while also considering the interests of other stakeholders; ensures customer needs are met to drive business success.
Business Skills:- Relationship Management: Builds and maintains positive connections with clients, colleagues, and stakeholders to achieve shared goals.
- Business and Process Improvement: Identifies, analyses, and improves existing business processes to optimize performance, and improve the user experience for customers and end-users.
- Presentation & Story Telling: Communicates complex data and information effectively through compelling narratives and well-structured presentation within the context of insurance industry
Technical Skills:- Business Planning: Defines strategies and outlines action to achieve short and long-term business goals and to enhance performance within the (re)insurance sector.
- KPI Acumen: Understands key performance indicators (KPIs), recognizing critical metrics, interpreting their significance, and making informed decisions that directly contribute to achieving KPIs.
- Operational Excellence: Provides operational management for specific PL and/or multiple PLs and interfaces with underwriting management, sales management and financial areas.
Essential Position Information:- Hybrid position - Currently our hybrid model consists of 3 days in office (one of those days must be a Monday or a Friday) the other two days can be worked remotely.
- Employment Type - Permanent
- Working hours - Full time
The US base salary range for this position is USD 131,600 - 230,200. Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.
