Operations & Integrations Manager

Job Description:

The Operations and Integrations Manager will report to OneOncology's Sr. Manager, Integrations.

The Operations and Integrations Manager will play a vital role in supporting the growth of OneOncology through new practice additions and operations projects. This role will support the transition of independent oncology and multispecialty practices into the OneOncology network as new partner practice or tuck into an already existing OneOncology practice. The role will develop local relationships and use change management techniques to guide practices through the integrations playbook that includes human capital, finance, legal, supply chain, technology, and clinical tasks. This role will collaborate with the OneOncology operations team, other corporate SMEs, and local practice leaders as the point of contact during the transition of new practices into the OneOncology network. In addition, the role will manage Operations projects to optimize workflows and standardize processes across the organization. The role will collaborate with OneOncology departments to support project execution and operational improvement initiatives.

This position can be remote near a major U.S. airport or office based in Nashville. The selected candidate MUST have the ability to travel up to 50% and work weekends as needed.

Responsibilities:

• Execute an integrations playbook for oncology, urology, and other multispecialty projects to onboard community oncology practices to the OneOncology network.
• Work with regional operations team to operationalize practice margin initiatives.
• Serve as a relationship manager for practices joining OneOncology during the integrations process, ensuring effective communication and coordination.
• Proactively assess the integration process for potential risks and challenges and develop and implement solutions as needed.
• Support cross-functional projects across operations while monitoring and reporting progress, risks and project status to leadership.
• Coordinate with multiple technical and operational teams to execute project plans within established timelines, budgets, and resource requirements.
• Provide electronic health record (EHR) training to practice staff and other comprehensive project go-live support.
• Identify tasks, assign and coordinate resources, and manage project plans and checklists to meet project deadlines.
• Clearly identify dependencies, critical paths, and resource needs.
• Work with peers across OneOncology to align priorities and coordinate cross-functional activities.
• Serve as the integrations project management resource with additional support for other service lines and special projects as needed.
• Identify opportunities to improve integration processes, standardize workflows, and increase operational efficiency.
• Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.

Required Qualifications:

• Minimum 3+ years of experience in project management, business integrations or operational initiatives.
• Experience supporting healthcare practice integrations, operational transitions or organizational change initiatives preferred.
• Experience using electronic health record (EHR) systems and providing EHR training preferred, particularly with OncoEMR.
• Solid knowledge of project management methodology.
• Strong technical skills in Microsoft Office Suite (Word, Excel, PowerPoint)
• Demonstrated experience coordinating cross-functional projects involving multiple departments, stakeholders, and competing priorities.
• Experience identifying opportunities for operational improvements and implementing process changes to improve efficiency and effectiveness.

Preferred Qualifications:

• OncoEMR experience highly desired.
• Clinical operations experience in an oncology setting is highly desired.
• PMI (Project Management Institute) Certification is a plus

Essential Competencies:

• Ability to effectively manage shifting priorities and respond to changing demands in a dynamic work environment.
• Strong verbal, written and active listening skills with the ability to communicate effectively across departments and with practice leadership.
• Customer Service mindset
• Must be detail-oriented, demonstrate ownership of assigned responsibilities, independently resolve moderately complex problems, and collaborate effectively with cross-functional teams.
• Ability to build relationships, influence stakeholders, and drive collaboration across teams without direct supervisory authority.
• Attendance is an essential job function.

This job description does not contain a full listing of activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.