Operations Manager for our Kelowna location In Kelowna, you'll lead a high-performing transit operation with a strong focus on safety performance operational excellence, and people leadership. This role is ideal for a leader who enjoys balancing day-to-day operations with building a proactive safety culture that protects employees, passengers, and the communities we serve.
We're looking for a hands-on Operations Manager to lead daily transit operations, support frontline leaders, champion safety initiatives, and ensure reliable service delivery. If you thrive in a fast-paced environment and enjoy developing people while continuously improving operations, we'd love to hear from you.
What you'll do - Promote safe work practices and ensure facility and operational activities comply with company policies, legislative requirements, and client expectations.
- Ensure contractors and vendors follow site safety, security, access, and reporting requirements.
- Conduct regular inspections of the building and yard, identify deficiencies, and coordinate timely corrective action.
- Manage facility service providers and vendors, including alarm and security companies, landscapers, snow-removal contractors, cleaners, waste-management providers, pest-control companies, tradespeople, and general repair contractors.
- Coordinate routine repairs and general maintenance involving plumbing, electrical systems, heating and ventilation, lighting, doors, locks, fencing, pavement, signage, and other building or yard infrastructure.
- Act as the main point of contact with BC Tranist
- Ensure compliance with all inspection deadlines
- Maintain accurate records of inspections, service calls, repairs, warranties, vendor agreements, and preventive maintenance activities.
- Manage building access, keys, alarm systems, security procedures, and vendor access requirements.
- Oversee daily transit operations, including dispatch, service monitoring, staffing coordination, and operational problem-solving.
- Help ensure service operates on time and employees have the information, equipment, and facilities needed to succeed.
- Provide hands-on support to dispatch, scheduling, and frontline operations when required.
- Lead and develop Transit Supervisors and frontline employees.
- Support recruitment, onboarding, training, coaching, performance management, and employee development.
- Address employee-relations matters fairly, consistently, and professionally.
- Support scheduling, routing, and staffing activities to maintain reliable and efficient service.
- Monitor operational performance, investigate service disruptions, resolve customer concerns, and implement corrective actions.
- Collaborate with Maintenance, Safety, Human Resources, Finance, and other departments to support effective operations.
- Step into broader leadership responsibilities when required, including supporting or acting on behalf of the General Manager.
- Contribute ideas and continuous-improvement initiatives that strengthen facility performance, operational reliability, employee experience, and customer service.
- Support labour-relations activities within a unionized environment.
Your Profile - Three to five or more years of leadership experience in facilities management, operations, transportation, property management, or a related field.
- Demonstrated experience managing buildings, grounds, maintenance activities, contractors, or service vendors.
- Working knowledge of preventive maintenance, building systems, security systems, and general facility-repair practices.
- Strong vendor-management skills, including obtaining quotes, defining work requirements, scheduling services, monitoring performance, and reviewing invoices.
- Experience in transportation, fleet operations, dispatch, scheduling, or public transit is preferred.
- Experience working in a unionized environment is preferred.
- Strong leadership, coaching, and employee-development skills.
- Excellent organizational skills, with the ability to manage multiple priorities, service requests, vendors, and deadlines.
- Practical problem-solving and sound decision-making abilities in fast-paced environments.
- Strong communication, negotiation, budgeting, and stakeholder-management skills.
- Familiarity with occupational health and safety requirements, emergency procedures, and contractor safety practices.
- Comfortable responding to urgent operational or facility matters outside regular business hours when necessary.
- A valid Class 5 driver's licence is required. A Class 2 licence with air-brake endorsement would be considered an asset.
The perks - A competitive annual salary between $88,000.00 and $108,000.00
- A comprehensive compensation & benefits package that includes annual bonus, paid vacation, extended health benefits, RRSP & insurance.
- Career advancement opportunities due to a strong presence across North America.
- The ability to have a positive social impact and to serve your local community.
Location and schedule - Kelowna, BC.
- Monday-Friday, 40 hours per week. Shifts may vary between day time and evening coverage, due to the nature of transit operations, weekends and on-call support may be required.
