DescriptionSummaryThe Operations Director is responsible for overseeing day-to-day operational and clinical performance across a defined portfolio of mammography centers. This role serves as the
primary owner of operational execution and clinical quality, acting as the main escalation point for issues impacting staffing, productivity, quality, patient experience, and continuity of care.
This position is intentionally designed as a
director-level leadership role-focused on leading leaders, driving portfolio-level performance, and ensuring operational stability and scalability. The Operations Director must possess superior mammography technical expertise, deep working knowledge of MQSA protocols, and the ability to personally perform 3D tomosynthesis mammography at the highest technical and quality standards when operationally required.
The Operations Director partners closely with Market Vice Presidents, Market Growth Directors, Implementation Directors, Operations Support, Clinical Leadership, and People Operations to ensure strong operational execution, appropriate technologist coverage, successful onboarding of new centers, and the development of high-performing Area Managers.
ResponsibilitiesOperational & Clinical Leadership- Own portfolio-level operational and clinical KPIs, including technologist and patient quality metrics, productivity, staffing efficiency, turnaround times, and service standards.
- Serve as the primary escalation point for operational and clinical issues across the assigned portfolio, ensuring timely resolution and continuity of care.
- Provide oversight to ensure consistent workflows, clinical standards, and patient experience across all centers.
- Lead, coach, and develop a team of Area Managers, with accountability for performance, readiness, progression, and succession planning.
- Achieve and model high personal quality and positioning performance; provide hands-on training and coaching to Area Managers and technologists to exceed portfolio median quality metrics.
Area Manager Leadership & Coverage Continuity- Provide temporary leadership coverage and operational continuity during Area Manager absences, transitions, or periods of heightened need, ensuring uninterrupted performance and standards.
- Reduce reliance on corporate or travel technologists by proactively supporting short-term coverage needs when clinically appropriate.
Staffing & Workforce Management- Review, manage, and optimize staffing models across the portfolio, with direct accountability for achieving SWB and productivity targets.
- Partner with People Operations and Area Managers to ensure appropriate technologist coverage and mitigate staffing risks.
- Proactively identify staffing trends, risks, and opportunities to support volume demand, growth readiness, and operational efficiency.
Financial & Business Performance- Drive portfolio-level performance against key operational and financial metrics, including productivity, cost efficiency, and profitability, in partnership with the Market VP and Finance.
- Monitor staffing models, budgets, and operational spend, identifying opportunities to optimize costs without compromising quality of care.
- Partner with leadership to forecast demand, staffing, and resource needs to support scalable growth.
- Collaborate with the Market Growth Director to ensure ramping locations meet proforma targets and mature centers achieve budgeted volume growth.
Workflow & Operational Optimization- Partner with the Market Growth Director to assess and optimize workflows, ensuring sustainable staffing models, appropriate task alignment, and reduced operational complexity.
- Support the development and maintenance of a standardized workflow reset framework to address growth constraints, operational inefficiencies, or underperformance at existing practices.
- Enable Area Managers to consistently identify workflow gaps and implement corrective actions using repeatable tools and frameworks.
New Center Implementation & Training- Lead and manage operational training weeks for new center implementations, ensuring readiness across staffing, workflows, and clinical standards.
- Partner closely with the Implementation Director to support smooth onboarding and transition from go-live to steady-state operations
Desired Skills and Experience:- Registered Mammography Technologist with active ARRT(M) credentials and demonstrated expertise in 3D tomosynthesis mammography.
- Advanced technical proficiency in mammography imaging, positioning, quality control, and image optimization; ability to perform exams at the highest technical and quality standards when needed.
- Thorough knowledge of MQSA regulations, accreditation requirements, and quality assurance standards, with experience ensuring compliance across multiple sites.
- Minimum of 5 years of clinical mammography experience.
- Minimum of 3 years of progressive leadership experience in imaging or healthcare operations, including direct people management.
- Bachelor's degree in Healthcare Administration, Business Administration, Operations Management, or a related field preferred.
- Experience managing staffing models, operational costs, and performance against financial and productivity targets.
- Strong data literacy with the ability to interpret performance metrics, identify trends, and develop actionable improvement plans.
- Advanced proficiency in Microsoft Office, particularly Excel (analysis) and PowerPoint (executive-level communication).
- Excellent communication, organizational, and leadership skills, with a demonstrated ability to develop high-performing managers and frontline teams.
- Ability and willingness to travel as needed to ensure operational continuity and provide on-site leadership or clinical support.
Measures of Success:- Consistently meets or exceeds portfolio-level KPIs for quality, productivity, patient experience, turnaround times, and service standards.
- Sustains MQSA compliance and accreditation readiness across all assigned centers, with no material deficiencies or preventable citations.
- Develops high-performing Area Managers who consistently meet performance expectations across quality, staffing, and operational execution.
- Implements and sustains standardized workflows across centers, reducing variation and operational complexity.
- Ensures smooth transition from go-live to steady-state operations with minimal post-launch disruption.
Physical Requirements:The duties described above will require frequent standing and walking, the employee will frequently bend/stoop, twist and turn.
