Bachelor's degree in business administration, operations management, or related field; experience can substitute for education.
7+ years of operational leadership experience, including 5 years in a senior management or director role.
Proven success in leading multi-functional teams and managing complex operations.
Experience in implementing process improvements for efficiency and cost reduction.
Strong analytical, problem-solving, and organizational skills.
Exceptional communication and interpersonal abilities.
Valid driver's license and willingness to travel to project sites.
Responsibilities
Develop and execute operational strategies aligned with the organization's mission and growth plans.
Provide leadership for daily operations, ensuring efficiency and customer satisfaction.
Lead and develop department managers and operational teams, promoting accountability and collaboration.
Establish operational goals and performance metrics to monitor and drive business results.
Collaborate with executive leadership on annual business plans, budgets, and long-term strategies.
Oversee budgeting, cost control, and financial performance for profitability.
Manage workforce planning, staffing, and employee development initiatives.
Benefits
401(k) plan
401(k) matching
Health insurance
Dental insurance
Vision insurance
Paid time off
Full Job Description
Overview
The Operations Director is responsible for overseeing the organization's daily operations, ensuring operational excellence, and driving continuous improvement across all business functions. This leadership role develops and implements operational strategies that enhance efficiency, optimize resources, improve customer satisfaction, and support sustainable business growth. Success in this position requires strong leadership, strategic thinking, financial acumen, and a proven ability to build high-performing teams while delivering operational results.
Key Responsibilities and Duties
Develop and execute operational strategies that align with the organization's mission, strategic objectives, and growth plans.
Provide leadership and oversight for daily operations, ensuring efficiency, productivity, quality, and customer satisfaction.
Lead, coach, and develop department managers and operational teams, fostering a culture of accountability, collaboration, and continuous improvement.
Establish operational goals, key performance indicators (KPIs), and performance metrics to monitor business performance and drive results.
Collaborate with executive leadership to develop annual business plans, budgets, forecasts, and long-term operational strategies.
Oversee operational budgeting, cost control, and financial performance to ensure profitability and responsible resource management.
Oversee workforce planning, staffing, succession planning, and employee development initiatives within the operations team.
Perform other duties as assigned.
Qualifications
Education
Bachelor's degree in business administration, operations management, or construction management, or a related field; experience can be used in lieu of education.
Experience
7+ years of experience operational leadership experience, including at least 5 years in a senior management or director-level role.
Demonstrated success leading multi-functional teams and managing complex operational environments.
Proven experience implementing process improvements that increase efficiency, reduce costs, and improve service delivery.
Skills
Strong analytical and problem-solving abilities with attention to detail.
Exceptional communication, negotiation, and interpersonal skills.
Strong organizational and time management abilities.
Strong understanding of project management principles, operational risk management, and organizational change.
Ability to manage multiple priorities while maintaining a strategic focus in a fast-paced environment.
Valid driver's license and willingness to travel to project sites as required.
