5+ years of multi-unit or operational leadership experience in retail, airport, or resort environments
Strong understanding of retail KPIs, loss prevention, inventory management, and expense control
Analytical and financially savvy, with the ability to translate data into action
Proven ability to influence, coach, and drive accountability in the field
Highly organized, adaptable, and comfortable in fast-paced, regulated environments
Proficient in Microsoft Office, particularly Excel
Responsibilities
Elevate operational consistency, compliance, and financial controls across assigned locations
Analyze performance data to identify risks, trends, and opportunities for improvement
Lead focused action plans to reduce shrink, improve inventory accuracy, and strengthen execution
Conduct regular field visits to coach store teams and reinforce standard operating procedures
Support Multi-Unit Managers with operational expertise, allowing them to focus on people and sales performance
Partner cross-functionally to improve processes, merchandising execution, and inventory flow
Ensure adherence to company policies and airport/resort regulatory requirements
Provide clear reporting and actionable insights into senior leadership
Benefits
Hands-on support and development opportunities for leadership
Engagement with a diverse team across multiple locations
Opportunity to influence operational excellence in a dynamic environment
Access to data-driven insights for strategic decision-making
Collaboration with cross-functional teams to enhance operational processes
Full Job Description
Job Title
Operations Delivery Manager
Location
Hollywood Burbank Airport (BUR) - Burbank, CA 91505 US (Primary)
Job Type
Full-time
Category
Operations
Education
Job Description
The Delivery Operations Manager will manage operational excellence across multiple airport and resort retail locations, overseeing execution, loss prevention, and financial discipline. This role provides hands-on support to Multi-Unit Managers, using data-driven insights, targeted interventions, and consistent operational standards to strengthen leadership effectiveness and safeguard commercial performance.
Key Impact:
Consumers: Experience seamless service, strong product availability, and consistent brand engagement across all locations.
Store Teams: Empowered, coached, and developed to deliver high-quality, consistent execution.
Key Responsibilities
Elevate operational consistency, compliance, and financial controls across assigned locations
Analyze performance data to identify risks, trends, and opportunities for improvement
Lead focused action plans to reduce shrink, improve inventory accuracy, and strengthen execution
Conduct regular field visits to coach store teams and reinforce standard operating procedures
Support Multi-Unit Managers with operational expertise, allowing them to focus on people and sales performance
Partner cross-functionally to improve processes, merchandising execution, and inventory flow
Ensure adherence to company policies and airport/resort regulatory requirements
Provide clear reporting and actionable insights into senior leadership
Job Requirements
5+ years of multi-unit or operational leadership experience in retail, airport, or resort environments
Strong understanding of retail KPIs, loss prevention, inventory management, and expense control
Analytical and financially savvy, with the ability to translate data into action
Proven ability to influence, coach, and drive accountability in the field
Highly organized, adaptable, and comfortable in fast-paced, regulated environments
Proficient in Microsoft Office, particularly Excel
