Bachelor's degree in business, management, hospitality, retail operations, or equivalent experience.
5-8 years of leadership experience in retail or high-volume customer-facing environments.
Demonstrated multi-unit leadership with a focus on sales and operational excellence.
Experience in training, coaching, and operational improvement initiatives.
Strong knowledge of labor management and compliance practices.
Analytical skills for interpreting business performance data.
Proficiency in Microsoft Office and operational reporting systems.
Responsibilities
Provide operational leadership to enhance sales and customer experience.
Coach and develop store leaders and frontline teams for better performance.
Support workforce planning, scheduling, and succession planning efforts.
Build strong partnerships with stakeholders across various departments.
Develop and deliver comprehensive operational training programs.
Guide leaders on operational excellence and compliance matters.
Identify opportunities for team development and support succession planning.
Benefits
Comprehensive training programs to enhance leadership skills.
Collaborative environment with cross-functional teams.
Opportunities for travel across North America.
Gain experience in diverse operational settings.
Possibility for professional growth and multi-unit leadership roles.
Full Job Description
Job Title
Operations Delivery Manager, Sales & Training
Location
Support Center - Las Vegas, NV 89119 US (Primary)
Job Type
Full-time
Category
Operations
Education
Job Description
The Operations Delivery Manager - Sales & Training is a field-based leadership role responsible for driving operational excellence, training, and execution consistency across North America while providing operational leadership support within an assigned property. This role partners Field Operations, Multi-Unit Managers, and cross-functional teams to improve sales performance, develop leaders, implement strategic initiatives, and ensure consistent execution of company standards. Travel is required to support field operations, training, and business initiatives.
Key Responsibilities
Provide operational leadership within an assigned property to drive sales, customer experience, compliance, and operational excellence.
Coach and develop store leaders and frontline teams.
Support workforce planning, scheduling, and succession planning.
Build strong partnerships with internal and external stakeholders.
Develop and deliver operational training programs and supporting resources.
Coach leaders on operational excellence, inventory control, shrink reduction, compliance, and customer experience.
Identify development opportunities and support onboarding, leadership growth, and succession planning.
Partner with Multi-Unit Managers to achieve sales, labor, shrink, cost, and compliance goals.
Analyze operational performance and identify opportunities to improve execution and business results.
Job Requirements
Bachelor's degree in business, Management, Hospitality, Retail Operations, or related field, or equivalent experience.
5-8 years of progressive leadership experience in retail, hospitality, airport, travel retail, or other high-volume customer-facing environments.
Demonstrated multi-unit leadership experience with responsibility for sales, operations, compliance, and people development.
Experience leading training, coaching, operational improvement, and change management initiatives.
Strong knowledge of labor management, inventory control, shrink reduction, compliance, and operational best practices.
Strong analytical and problem-solving skills with the ability to interpret business performance data.
Proficiency with Microsoft Office and operational reporting systems.
Experience supporting new store openings and operational transformations preferred.
Ability to travel up to 75% throughout North America.
Flexibility to work evenings, weekends, holidays, and extended field assignments as business needs require.
