Operations & Compliance Manager

Qualifications

• Strong understanding of IATA regulations and compliance standards
• Experience in developing Quality Management Systems (QMS) and conducting audits
• Bachelor's degree in operations management, Quality Management, Logistics, or related field
• 5-7 years of relevant experience in operations and compliance
• Proven leadership skills for managing cross-functional teams
• Excellent analytical and problem-solving abilities
• Familiarity with U.S. and Canadian regulatory frameworks

Responsibilities

• Ensure operational processes meet quality standards for reliable customer service
• Maintain compliance with safety, security, and customs regulations
• Oversee supplier and vendor quality and compliance performance
• Conduct regular reviews to identify operational inefficiencies or risks
• Assess and manage risks related to operational quality and compliance
• Act as liaison with regulatory authorities on compliance issues
• Promote a culture of accountability and support reporting of non-compliance events

Benefits

• Relocation assistance provided
• Opportunity to influence operational quality and compliance standards
• Engagement with cross-functional teams and stakeholders
• Professional development through exposure to regulatory authorities
• Supportive work environment promoting a just culture