Role OverviewManta is building the operational backbone for prior authorization management in ophthalmology. As our Operations & Client Delivery Manager, you will own the day-to-day execution and continuous improvement of Manta's clinical operations - ensuring that surgical and injection workflows run reliably, teams are supported, clients are delighted, and product development stays grounded in real operational needs.
This is a hybrid role spanning
operations leadership, client implementation, capacity planning, quality management, and product feedback loops. You'll manage our growing Philippines-based operations team, partner directly with the product team on workflow design and feature requirements, and serve as the escalation point for complex cases and client communication.
This is a hands-on builder role in an early-stage company - ideal for someone who thrives in ambiguity, enjoys designing systems from scratch, and knows how to turn messy real-world processes into clean, scalable operations.
Key ResponsibilitiesOperations Leadership- Manage and support the Philippines-based operations team responsible for eligibility checks, prior authorization processing, and case follow-up
- Define and maintain daily work queues and processing workflows in Manta
- Establish clear ownership, escalation paths, and quality standards across teams
- Provide coaching, training, and performance feedback to team members
- Serve as the primary escalation point for complex or high-risk cases
Client Delivery & Implementation- Lead onboarding and rollout of new provider practices onto the Manta platform
- Translate client-specific workflows into Manta configuration and operating procedures
- Act as primary point of contact for operational questions from provider offices
- Coordinate communication on ineligible cases, denied authorizations, and schedule changes
- Build trusted client relationships through reliability and transparency
Capacity & SLA Management- Forecast upcoming workload based on scheduled procedures and renewal cycles
- Monitor daily and monthly processing volumes and backlog risk
- Define and track SLAs (eligibility turnaround, PA submission timing, approval rates)
- Identify when additional staffing or process changes are needed
- Report operational performance trends to leadership
Quality & Risk Management- Implement audit and exception views to catch missed steps or aging cases
- Ensure data consistency between Manta and provider EHR systems
- Reduce manual QA burden through process design and automation
- Lead root-cause analysis on errors or client-impacting issues
Product Partnership- Translate frontline operational pain points into product requirements
- Partner with product and engineering on feature prioritization
- Test and validate new workflow features before deployment
- Help design automation rules for eligibility, PA discovery, and renewals
- Ensure product changes improve real operational outcomes
What Success Looks Like- Philippines operations team runs independently with minimal manual oversight
- No surgeries occur without eligibility or authorization clearance
- Prior authorizations are followed up on reliably with no silent aging
- Client practices experience clear communication and predictable turnaround
- Product roadmap reflects real operational needs, not theoretical workflows
- Founder time shifts from firefighting to strategic growth
Ideal Background- 5-10+ years in healthcare operations, revenue cycle, or prior authorization workflows
- Experience managing offshore or distributed operations teams
- Proven ability to design and implement new operational processes
- Strong client-facing communication and stakeholder management
- Comfort working with product and engineering teams in early-stage tech
- Ability to balance hands-on execution with system-level thinking
Traits That Will Thrive Here- Systems thinker who naturally sees bottlenecks and builds structure
- Calm under pressure and confident making judgment calls
- Enjoys building from scratch more than inheriting polished systems
- Clear, concise communicator across clinical, technical, and operational worlds
- Deep ownership mindset - problems are simply "things to solve"
Benefits & PerksWe take care of our team so you can focus on doing your best work. Our benefits package is designed to support you and your family completely.
Best-in-Class Health Coverage- 100% Paid Premiums for You & Family: We cover 100% of the monthly premiums for Medical, Dental, and Vision insurance for both you and your dependents. No deductions from your paycheck for basic coverage-peace of mind for the whole family.
- HSA/FSA Options: Pre-tax accounts to help pay for out-of-pocket costs, with a generous employer contribution to your HSA.
Work-Life Balance- Unlimited Paid Time Off (PTO): We trust you to manage your time. Whether it's a two-week vacation, a mental health day, or a Friday afternoon off, take the time you need to recharge without worrying about an accrual balance.
- Flexible Schedules: We focus on impact, not hours. Establish a schedule that works for your life, including flexible start/stop times.
- Remote-Friendly: Work from home, from a coffee shop, or from the office-wherever you are most productive.
- Paid Parental Leave: Generous fully paid leave for all new parents (birth and non-birth) to support your growing family.
Financial Well-being- Competitive Compensation: Top-of-market salary packages and meaningful equity/stock options.
- 401(k) Plan
The pay range for this role is:
85,000 - 120,000 USD per year (Remote)
85,000 - 120,000 USD per year (HQ)
