8+ years in IT operations, service desk, or systems support in a government setting.
Experience with ticketing systems and change control processes.
Strong communication skills for effective training and user support.
Responsibilities
Support live operations and manage service-desk processes for new capabilities.
Onboard new partners and users, conducting regular access reviews.
Adhere to incident, escalation, change control, and rollback procedures.
Deliver role-based training and knowledge transfer to government operators.
Assist in planning the transition of ownership to the government team.
Benefits
Medical, dental, and vision insurance starting on your first day, with Apavo covering 90% effective January 1, 2027.
401(k) with a 3.5% employer match, starting January 1, 2027.
20 days of paid time off plus 11 paid federal holidays.
Up to $3,000 a year in training and certification reimbursement.
Parking reimbursement.
Full Job Description
About the Role
Apavo is hiring an Operations and Sustainment Specialist to keep new AI services running smoothly for an Intelligence Community customer. You'll make sure government users and operators can sustain these tools long after the first demonstration.
What You'll Do
Support live operations and run service-desk processes for new capabilities.
Onboard new partners and users, and run regular access reviews.
Follow incident, escalation, change control, and rollback procedures.
Deliver role-based training and knowledge transfer to government operators.
Help plan the handover of ownership to the government team.
Requirements
Required Qualifications
Active TS/SCI clearance.
8+ years in IT operations, service desk, or systems support in a government environment.
Experience with ticketing systems and change control.
Strong communication skills for training and user support.
Preferred Qualifications
ITIL or a DoD 8570/8140 baseline certification.
Experience supporting cloud-based or AI-enabled services.
Current on-site work in an IC customer space.
Benefits
Medical, dental, and vision insurance starting on your first day, with Apavo covering 90% effective January 1, 2027.
401(k) with a 3.5% employer match, starting January 1, 2027.
20 days of paid time off plus 11 paid federal holidays.
Up to $3,000 a year in training and certification reimbursement.
