Alternate Locations: Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #: 76612

The Role at a Glance

As an Operational Risk Analyst within our Group Protection and Retirement Plan Services (RPS) organization, you will provide subject matter expertise on design and effectiveness of financial and operational controls for various vendor services. You will partner with internal and external stakeholders and auditors to ensure the control environment aligns with the service vendor audit program. You will develop and execute on more complex audit testing to evaluate the effectiveness and efficiency of operations and controls, reliability of SOC-1 reporting, and compliance with applicable law. You will also provide control expertise, risk assessment analysis, and implement risk mitigation recommendations for complex projects, processes, and major financial and operational control initiatives.

Success in this role requires a balance of technical depth, cross-functional influence, and clear communication as well as strong accountability to deliver positive outcomes. You will drive the evaluation of the control environments, coordinate closely with external auditors on SOC-1 outcomes, and shape risk assessments for senior audiences. From executing complex audit testing to driving risk mitigation across major initiatives, you'll play a key role in keeping the ORM team's control environment sound, informed, and audit ready.

What you'll be doing

• You will serve as the business unit SOC 1 Program Owner, responsible for maintaining accurate control inventories, ensuring control ownership is appropriately documented, and leading interactions between external auditors and internal control owners and subject matter experts.
• Serves as the liaison for the annual SOC1 & SOC2 audit work between the business and external stakeholders by working with internal partners to develop action plans as needed, updating the report for issuance, and communicating report outcomes with business partners and management.
• You will manage report development, review, and issuance; manage report validation and distribution process; and maintain all business records.
• You will assist internal stakeholders to strengthen the control environment by establishing complex action plans to address financial & operational control deficiencies. You will track and monitor progress against these action plans to ensure timely risk mitigation resolution.
• You will act as the Internal Audit liaison for the business units by ensuring business engagement, responsiveness to audit requests, issue management, communication management, and management action plan execution.
• Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
• Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
• Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects.
• Identifies and recommends process improvements that significantly reduce workloads or improve quality.
• Maintains and maps key procedural controls to defined risk scenarios for each operational risk category and documents process flows as defined through interviews with subject matter experts.
• Partners with appropriate internal stakeholders and management to strengthen the control environment and to address financial and operational control deficiencies.
• Tracks and monitors progress against corrective action plans. Develops and reviews test plans to ensure mitigation strategies are consistently followed.
• Works with management across departments to implement key initiatives to ensure the proper financial and operational controls are contemplated, initiated, executed, and maintained.
• Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company policies and procedures.
• Proactively liaises with internal stakeholders and management to anticipate and address internal risks before they become an issue.
• Serves as a first alert system to keep management and other internal stakeholders aware of unanticipated problems to be addressed and/or opportunities to be considered.
• Communicates with management on internal control activity and serves as a resource during projects & process reviews to advise on implications regarding internal controls.
• Partners with internal stakeholders to educate and implement industry best practices on existing and new quality assurance programs, including system support.

What we're looking for

Must-haves:

• 5-7+ years of experience with SOC-1 and/or financial/operation controls or other control environment experience within a compliance or audit team that directly aligned to the specific responsibilities of this position.
• 4 Year/bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Accounting, Finance, Compliance, or Risk Management

Nice- to-haves:

• License/Designations: CPA and/or CFE
• Direct vendor management and/or risk management experience
• NAIC general knowledge
• Experience creating audit or regulatory work papers
• Ability to identify and recommend process improvements

Application Deadline

Applications for this position will be accepted through 11/20/2026, subject to earlier closure due to applicant volume

What's in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $75,000 - $120,000 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.