Operational Key Account Manager

Location: USA - Cleveland, Emerald Pkwy Division: Air & Sea Job Posting Title: Operational Key Account Manager Time Type: Full Time Operational Key Account Manager (OKAM) As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs. Key Responsibilities Account Management Act as primary contact for key accounts as defined by branch- and regional management Penetrate customer's organization to identify and build relationships at all levels Work across DSV's network and divisions to maintain and grow share of walletEnsure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes Provide clients with market insights to best predict and maneuver market challenges Create, maintain and update SOPs Lead client onboarding and implementation Operational Execution Oversee day-to-day operational activities, identify risks, pain points and service gaps Lead any and all collaboration efforts across internal stakeholders involved with the client Head up and respond to spot quote requests identify upselling opportunitiesEnsure data quality KPIs are met including timeliness and billing days Achieve and maintain acceptable AR rating Performance Review Monitor, analyze and action customer performance according to committed volumes Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement Ensure client reporting requirements are metConduct effective client business reviews on scheduled cadence and own any follow up items Strategic Focus Facilitate/support contract and rate negotiations Identify new opportunities and structure deal teams to execute the opportunity to a win Develop account plans and action outlined satisfaction, threats and development opportunitiesCreate and deploy bespoke logistics solutions according to client needs. Challenge the norm Determine necessity and feasibility of EDI and other tech solutions that will support eBooking Analyze volume- and workflows to optimize productivity and uncover cost savings for client Manage rate optimization and yield management Travel as necessary Educational background / Work experience Bachelor's degree in business, logistics, supply chain management, or a related field is preferred 5+ years of experience in key account management in the transportation and logistics industry is preferred Experience with supply chain management, transportation, warehousing, and distribution Skills & Competencies Strong communication and interpersonal skills Excellent problem-solving and decision-making skills Ability to work independently and as part of a teamStrong organizational and time management skills Knowledge of transportation and logistics industry trends and best practices Proficient in Microsoft Office Suite and other relevant software Function / Market & Industry Knowledge / Business Acumen / Processes Supervisory Responsibilities (if any) May oversee the work of other account managers or support staff Preferred Qualifications Master's degree in business, logistics, supply chain management, or a related field Experience with international logistics and customs regulations Experience with sales and business development Language skills Fluent in English (written and spoken) Computer Literacy Proficient in Microsoft Office Suite and other relevant software Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred. For this position, the expected base pay range is $82,560 - $120,000. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.