Job Description:
Summary:
The Operational Excellence Consultant is responsible for overseeing continuous improvement initiatives across the assigned hospital and region, ensuring appropriate planning, implementation, and execution of continuous improvement activities. The position will drive system-wide adoption of problem-solving and continuous process improvement aligned with strategy, while developing a sustainable culture of OE.
This role requires a proven track record of working with top leadership to identify potential opportunities, develop solid solutions, create and manage experimentation on those solutions, and spread successes across an organization with a sense of urgency. This will be accomplished through demonstrable significant facilitation experience across a broad range of disciplines and the ability to build effective relationships throughout all levels of the organization. This position requires an on-site presence.
• Serve as a strategic advisor to senior leadership on high-impact operational improvement initiatives
• Lead complex, multi-departmental, and multi-facility projects with significant organizational impact
• Establish governance structures, metrics, and reporting cadences for enterprise improvement programs
• Facilitate executive working sessions, strategic retreats, and cross-functional problem-solving workshops
• Provide advanced coaching to senior leaders, department heads, and physicians on Lean methodologies and change leadership
• Provide mentorship to Operational Excellence Specialists (Levels I, II, and III)
• Lead Departmental AI Adoption & Training Complete Workflow AI Assessment & Recommend Future State AI Solutions with ROI
Requirements:
Bachelor's degree in Industrial Engineering, Business Administration, Statistics, Finance, Healthcare Administration, or a related field
3-8 years of experience (3-8 years preferred) in process improvement, project coordination, data analysis, or a related role
Design Thinking certification, preferred or demonstrated experience applying human-centered design methodologies
Advanced proficiency in Microsoft Office Suite, particularly Excel (pivot tables, statistical functions, data visualization)
Strong analytical and critical-thinking skills with the ability to translate data into actionable insights
Strong executive presence with excellent written and verbal communication skills.
Demonstrated ability to influence without authority and drive change across organizational boundaries
Licenses and Certifications:
Certification in Lean/Six Sigma (ASQ, IISE) or Agile/Scrum Certification (Scrum Alliance) required or achieved within 6 months of hire date.
Work Requirements:
Shift: Day
On Call: No
Weekends: No
Travel Required: Local Travel
Shift Details: 8a-5p
City/State: Johnson City, TN
Location:
Ballad Health Corporate
