GRADE STD0023
LOCATION OF POSITION Maryland Department of Health
201 W. Preston St
Baltimore, MD 21201
Main Purpose of JobThe Operations Project Manager oversees and coordinates operational and technology projects supporting the LTSSMaryland program and Medicaid IT ecosystem. This position manages system enhancements, infrastructure initiatives, operational maintenance activities, and vendor-supported projects to ensure technology solutions are delivered on time, within scope, and aligned with program objectives.
This position provides leadership in executing, monitoring and controlling the work required to develop, operate, and maintain the LTSS system software, computer operations, and network infrastructure. Planned work will include 1) external projects to add new business functions to LTSS, 2) make changes to enhance or adapt business functions already in operation, and 3) internal projects to maintain (patches, updates and replacement) system hardware and network components.
The position supports, consults, and may be responsible for projects within the Medicaid IT project ecosystem as assigned.
POSITION DUTIES Job duties include, but are not limited to:
- Direct and coordinate LTSSMaryland operational, infrastructure, and system enhancement projects through all phases of delivery.
- Develop and manage project plans, schedules, staffing assignments, deliverables, and implementation timelines.
- Monitor project progress, risks, issues, and dependencies to ensure projects remain on schedule and within scope.
- Supervise and provide guidance to technical staff, contractors, and project teams to ensure quality and compliance with operational standards.
- Lead project meetings, status reviews, and stakeholder discussions to communicate priorities, decisions, risks, and action items.
- Advise executive leadership on project status, operational priorities, resource needs, and strategic planning efforts.
- Coordinate with State staff, vendors, and technical teams to support system operations, infrastructure maintenance, and business objectives.
- Identify opportunities to improve operational efficiency, workflows, and project delivery processes.
- Prepare project documentation, reports, and operational updates for leadership and program oversight.
- Perform other related duties as assigned in support of LTSSMaryland program objectives.
MINIMUM QUALIFICATIONS Applicants must meet the minimum qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.
Education: Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. Master's degree or project management certification is preferred.
General Experience: At least five (5) years of experience in project management.
Specialized Experience: At least five (5) years of experience in managing IT related projects and must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget.
DESIRED OR PREFERRED QUALIFICATIONSPreference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
- Experience supporting Medicaid, healthcare, or other large-scale government technology systems.
- Experience working with the MDH LTSSMaryland System.
- Experience managing infrastructure, system modernization, or enterprise operations projects in a regulated environment.
- Experience using Agile, Waterfall, or hybrid project management methodologies.
- Strong leadership, communication, and stakeholder coordination skills.
SELECTION PROCESSThis is a Management Service position, and serves at the pleasure of the Appointing Authority. A resume must accompany your application.
Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing date. Information submitted after this date will not be added.
Incorrect application forms will not be accepted.
Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
BENEFITSSTATE OF MARYLAND BENEFITSFURTHER INSTRUCTIONSOnline applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.
If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.
