Responsive recruiter
Benefits: - 401(k)
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Operations Manager - Residential PlumbingBenjamin Franklin Plumbing of Coachella Valley, CAFull-TimeLead the Team. Drive Revenue. Build a High-Performance Plumbing Business.
Benjamin Franklin Plumbing is seeking an experienced, results-driven
Operations Manager to lead and scale our growing residential plumbing operation in the Coachella Valley.
We are looking for a hands-on leader with extensive plumbing industry experience, strong business acumen, and a proven ability to grow revenue, develop high-performing technicians, improve profitability, and deliver exceptional client experiences.
This is a key leadership opportunity to work directly with ownership and help build a premier plumbing company with a goal of year over year growth.
The ideal candidate thinks like an owner, leads by example, understands the numbers, and knows how to turn operational improvements into measurable financial results.
Key Responsibilities
Business Growth & Profitability- Drive monthly revenue growth, gross margins, profitability, and technician productivity.
- Manage operational P&L performance, budgets, labor costs, materials, and controllable expenses.
- Improve average ticket, close rates, revenue per technician, and revenue per truck.
- Coach technicians on ethical selling, presenting repair and replacement options, and maximizing legitimate service opportunities.
- Review unsold estimates and implement follow-up strategies to increase sales.
Leadership & Field Operations- Lead, coach, train, and hold plumbing technicians and operational personnel accountable.
- Oversee recruiting, hiring, onboarding, performance evaluations, disciplinary actions, and employee development.
- Provide technical guidance, oversee complex jobs, conduct field inspections, and ensure quality workmanship.
- Optimize dispatching, scheduling, job completion, and technician utilization.
- Maintain high safety standards and reduce callbacks and warranty expenses.
Service Titan & Performance Management- Utilize Service Titan to manage operations, track KPIs, review technician performance, and identify revenue opportunities.
- Monitor sales conversion, average tickets, completed jobs, memberships, estimates, and operational efficiency.
- Maintain accurate job documentation, reporting, dashboards, and performance scorecards.
Inventory, Fleet & Client Experience- Manage warehouse inventory, truck stock, purchasing, tools, and equipment.
- Oversee fleet maintenance, vehicle appearance, and operating expenses.
- Develop supplier relationships, negotiate pricing, and control material costs.
- Resolve client concerns, improve customer satisfaction, and build lasting referral relationships.
- Develop and implement processes that support efficient, profitable business growth.
Qualifications
Required:- 5+ years of progressive leadership experience in the plumbing industry
- Proven success managing residential plumbing service operations and field technicians.
- Demonstrated ability to increase revenue, improve gross margins, and control costs.
- Strong understanding of P&L management, budgeting, job costing, and operational KPIs.
- Experience coaching technicians on sales performance, customer engagement, and technical excellence.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to work independently, make sound decisions, and take ownership of results.
- Valid driver's license.
Highly Preferred:- Strong hands-on experience with Service Titan CRM.
- Experience managing or scaling a plumbing business.
- Prior plumbing field experience or advanced technical plumbing knowledge.
- Experience with flat-rate pricing, technician scorecards, and service sales coaching.
- Experience building operational systems, SOPs, training programs, and performance-based teams.
What Success Looks Like
- Consistent month-over-month revenue growth.
- Increased technician productivity, close rates, and average tickets.
- Improved gross margins and reduced operating expenses.
- Highly trained, accountable, and motivated employees.
- Efficient scheduling, inventory control, and fleet utilization.
- Exceptional client satisfaction and minimal callbacks.
- A scalable, profitable operation capable year over year annual revenue growth.
If you have a proven track record of growing plumbing businesses and developing winning teams, we encourage you to apply.
Apply today and help us build the next leading plumbing service company in the Coachella ValleyCompensation: $90,000.00 - $110,000.00 per year
Join the Benjamin Franklin Plumbing Team!We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.
- Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
- Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
- Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
