Operation and Analytics Manager

Position Summary

The Operations Analytics Manager will be responsible for chart abstraction, quality improvement activities, analytics and project management related to care management and transitions of care.

Duties of a Operations Analytics Manager in Care Management may include the following but are not limited to:

• Directs and manages, non-clinical operations and services including: Non-clinical staffing and project management of project coordinator and quality managers.
• Prepares reports to serve to identify training opportunities for departmental divisions and individual staff
• Identifies and reports workflow deficiencies, based on review of workflow and gathering information and based on data assessment
• Supports departmental Quality Assurance (QA) activities
• Produces weekly, monthly, quarterly, and annual comparison QA reports to Care Management leadership
• Supports and meets data needs for development and implementation of strategic initiatives to improve and enhance performance and services
• Assists Care Management to meet requests for inter and intra-departmental information
• Continually analyze new and revise specifications department metrics and effectiveness of processes
• Assess and validate departmental benchmarks and KPIs including, but not limited to, transitional care programs, discharge planning activities, managed care insurance distribution, length of stay, avoidable days, and readmission rate
• Submit and manage departmental IT requests for quality improvement activities including tickets and reports. Participate in monthly meetings with IT to discuss ticket activity, deadlines, and updates.
• Identify and develop data collection methods using available software systems (Excel, Access, Crystal Reporting, Cerner DA2, Vizient database, Tableau)
• Work with clinical staff to enhance clinical data capture and analysis, in support of internal and external quality improvement and reporting efforts and mandates
• Educate Care Management leadership regarding potential impact on workflow requirements.
• Perform gap analysis to identify areas that could benefit from workflow improvement activities and better data capture. Participate in and/or manage collaborative projects with IT and relevant clinical staff to develop mechanisms for capturing these data and workflow elements.
• Perform hybrid medical record review of cases, validation, outlier cases drill-down, and other clinical data abstraction activities as necessary to support external quality reporting and quality improvement activities.
• Provide guidance and support on clinical and statistical topics to Care Management leadership and other analytical and clinical departments.
• Generate ad-hoc reports and perform ad-hoc responsibilities as deemed appropriate by Supervisor.
• Maintain awareness of institutional quality priorities and work collaboratively with colleagues in Care Management, IT, and hospital leadership to accomplish organizational goals.
• Strong ability to plan and manage numerous processes, people and projects simultaneously.
• Excellent communication, collaboration and delegation skills.
• Strong problem solving, quantitative and analytical abilities
• Experience working with and creating databases and dashboards using all relevant data to inform decisions.
• Leads Patient Experience initiatives including flow optimization
• Knowledge of Quality initiatives and AHRQ standards for transitions of care
• Develop strategies for effective data analysis and reporting
• Provide reports to leadership to assist them through decision-making

Qualifications

Required Qualifications:

• Bachelor's Degree with Project management skills and the ability to work independently.
• At least 5 years' experience in the Care Management and Transitions of Care operations and/ or analytics.
• 1-2 years' experience working with grants.
• Intermediate computer skills including spreadsheet and word processing.
• Superior organization skills, detail oriented, and ability to be persistent and follow through.
• Experience with health care quality reporting and/or interpreting health care regulatory/accreditation requirements.
• Experience with data visualization tools including Tableau.
• Strong analytical skills, ability to think critically, effective decision-making/problem solving skills; strong financial, and quantitative skills.

Preferred Qualifications:

• Master's Degree in health related field or MBA.
• Clinical chart review and abstraction experience and ability.
• Skill in presenting information to a variety of audiences.
• Experience in collaborative design of electronic health record components.
• Experience working with technical systems such as Cerner Acute Case Management, Navihealth Platform or other transition of care platforms, Tableau and Visio.

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.

Anticipated Pay Range:

The salary range (or hiring range) for this position is $79,081 - $98,852 Base

The above salary range represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate's validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

Some positions offer annual supplemental pay such as:

• Location pay for UUP, CSEA & PEF full-time positions ($4000)

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.