About this Role:
We are seeking a detail-oriented and highly motivated professional to join our Retail Operations team, focused on serving commercial electricity customers in ERCOT and PJM. This role is critical to ensuring the seamless execution of key operational functions including billing, enrollment, regulatory compliance, broker commissions, and customer support. The ideal candidate will have strong analytical and problem-solving skills, a proactive mindset, and the ability to thrive in a fast-paced, data-driven environment. You'll work cross-functionally to drive accuracy, efficiency, and compliance across the retail energy and customer lifecycle, while delivering exceptional service to both customers and broker partners.This is a high-impact role with broad exposure across the business, ideal for someone who enjoys working at the intersection of operations, data, and strategy.

Key Responsibilities:
1. Billing

• Oversee the timely and accurate generation of customer invoices
• Manage complex billing scenarios based on product and contract structures
• Monitor and resolve billing exceptions and discrepancies
• Partner with internal teams to improve billing accuracy and automation

2. Customer Enrollment

• Ensure all commercial customers are enrolled accurately and on schedule
• Manage enrollment exceptions and troubleshoot issues as they arise
• Collaborate with IT and third-party vendors to enhance and automate enrollment systems

3. Regulatory

• Monitor and interpret regulations across ERCOT, PJM, and other U.S. power markets
• Ensure in compliance with market rules and commission guidelines (FERC, PUC, State, and utilities) and prepare data and assist with regulatory filings, audits, and reports
• Partner with legal, compliance, and operations teams to assess and manage regulatory risk

4. Commissions

• Manage broker relationships and ensure timely, accurate payment of commissions
• Track and report on commission structures, performance, and exceptions
• Address broker inquiries professionally and efficiently
• Develop tools and reporting processes to automate and optimize commission workflows

5. Customer Service

• Lead efforts to deliver high-quality support across multiple communication channels
• Respond to customer inquiries and issues with clarity, professionalism, and urgency
• Implement systems and processes that enhance customer satisfaction and retention
• Ensure seamless coordination between operations, billing, and support teams

6. Data & Analytics

• Analyze operational and financial data to identify trends, gaps, and opportunities
• Develop dashboards and predictive models using SQL, Python, Tableau, and Power BI
• Translate complex data into actionable insights for cross-functional teams
• Support business decisions with clear, concise reports and visualizations

7. Strategic Operations Support

• Collaborate with cross-functional teams to improve tools, systems, and workflows
• Contribute to special projects including workflow scaling and new service rollouts
• Drive operational improvements to support customer satisfaction and company growth

Qualifications

• 3+ years of experience in data analytics, operations, or regulatory roles, ideally within the energy or utilities sector.
• Proven ability to analyze complex problems and present data-driven recommendations.
• Strong Microsoft PowerPoint, Excel, and communication skills-able to distill technical information into clear, actionable insights.
• Self-starter with the ability to work independently and thrive in a fast-paced, evolving environment.
• Knowledge of U.S. power markets, including ERCOT and PJM, is strongly preferred.
• Experience with billing systems such as Vertexone and data tools, SQL, Python, and visualization platforms like Power BI or Tableau is a plus.

Taking care of you today:

- Continuing Education Opportunities

- Flexible PTO

- Medical, Dental and Vision plans with competitive employer contributions

- Pre-Tax commuter benefits

- $1500/year non profit donation matching program through Millie

- Home Office Stipend

Protecting your future for you and your family:

- 401K contribution match up to 4%

- Company-paid parental leave

- Company Paid Life Insurance

- Stock Option Loan Program