Bachelor's Degree with 2 years of utility metering experience, or
Associate's Degree with 4 years of utility metering experience, or
High School Diploma/GED with 5 years of utility metering experience
Proficient in MS Office Suite (Word, Excel, Outlook)
Detail-oriented with strong verbal and written communication skills
Ability to manage multiple assignments and interact effectively with various stakeholders
Leadership and problem-solving skills are essential.
Responsibilities
Plan, organize, and assign workloads for meter technicians and staff.
Prepare requisitions for purchasing metering devices and ensure timely delivery.
Conduct monthly inventory of metering devices for installations.
Schedule work efficiently to meet goals and handle emergency repairs.
Coordinate service installations with New Business Representatives to meet customer deadlines.
Review and approve complex billing calculations from Revenue Protection Coordinators.
Administer the MAMS Asset Management System in the Meter Shop.
Benefits
Rich medical and pharmacy benefits, including vision and dental coverage
Health Savings Accounts and Flexible Spending Accounts
401(k) with robust matching and employer-paid Pension Plan
Employee Stock Purchase Plan with generous matching contribution
Paid Parental Leave and generous paid time off
Comprehensive Employee Assistance Program
Career development opportunities, including tuition reimbursement and recognition programs.
Full Job Description
Job Description
Under general guidance of the Manager, supervises assigned personnel in meter reading, field services, and meter and test. Directs the physical installation, maintenance, repair and inspection of all meter, network and test equipment. Ensures that these activities are performed in accordance with applicable safety and environmental instructions and operating procedures in order to affect the safe, timely, efficient, and reliable Customer Service. Ensures compliance with all applicable PSC, Corporate and Section goals and standards.
Responsibilities
Core Responsibilities
Plans, organizes, schedules and assigns workload for CMO meter technician chiefs and technicians and other staff members.
Prepares all requisitions for the purchase of meters, transformer and/or other metering devices. Orders, coordinates and ensures availability and timely delivery of materials, supplies and equipment.
Conducts monthly inventory of all metering devices to ensure appropriate material is available for installations.
Plans, organizes and ensures work is scheduled in the most productive manner possible and assigns personnel to meet goals, commitment dates and daily emergency repairs that are required.
Coordinates service installations with New Business Representatives and/or Electric Operations to meet customer service dates.
Review and approve complex billing calculations computed by Revenue Protection Coordinators.
Administer MAMS Asset Management System in assigned Meter Shop.
Assigns appropriate personnel as required to meet Companys Collection strategies to reduce outstanding customer arrears.
Ensures that regulatory testing guidelines are met.
Ensures that equipment certifications are conducted as prescribed by regulatory agencies.
Ensures that employees are trained on required items, and that the training is provided to keep certifications current. Schedules personnel to ensure timely completion of training requirements.
Reviews data capture vehicles to assure the accurate and timely completion of assigned tasks.
Assists in the development, evaluation and monitoring of standards to determine the satisfactory completion of work assignments.
Assesses individual performance through field supervision, field visits and review of completed work. Assist direct reports with career development planning.
Promotes the development of employees, actively participates in leadership development programs such as GOLD and LEAD, provides for employee training and mentoring, and the development of opportunities that support diversity in the workforce.
Works effectively with internal and external customers in matters related to CMO.
Assists management in establishing and developing efficient, effective and economical CMO policies and procedures.
Assures workload is balanced and appropriate staffing is met.
Promotes and participates in the Company safety and accident prevention programs.
Participates on teams and special projects as required, including storm duty.
Directs the departments efforts to install and troubleshooting electric and gas AMI devices.
Supervises directs in locking gas meters in accordance with PSC guidelines.
Perform other related assignments as required.
Qualifications
Required Education/Experience
Bachelor's Degree with a minimum of 2 years of related business experience, preferably in utility metering and distribution requirements or
Associate's Degree with a minimum of 4 years of related business experience, preferably in utility metering and distribution requirements or
High School Diploma/GED with a minimum of 5 years of related business experience, preferably in utility metering and distribution requirements
Relevant Work Experience
Tech savvy with MS Office Suite proficiency in Word, Excel, and Outlook. Required
Must be detail-oriented and have excellent verbal and written communications skills. Required
Demonstrated ability to handle multiple assignments. Required
Must have the ability to effectively interact with customers, support staff and various levels of management. Required
Must have strong interpersonal, leadership and problem solving skills. Required
Experience reporting to regulatory agencies and knowledge of regulatory reporting requirements preferred. Preferred
Working knowledge of ITRON, FORD, CIMS and AMI related computer applications is preferred. Preferred
Licenses and Certifications
Driver's License Required
Other: Must become Operator Qualified within 9 months Required
Physical Demands
Must work at field locations in all weather conditions
Additional Physical Demands
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
Must be able to work in an outdoor environment in all atmospheric conditions.
May require extensive walking and climbing.
Must be able and willing to travel as needed.
Benefits:
We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
Rich medical & pharmacy benefits, including vision benefits
Dental benefits
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employer paid Pension Plan
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Paid Parental Leave
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Commuter Benefits
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits
*Please be aware that some benefits may not apply to provisional or part-time job titles.
