ResponsibilitiesHamilton Company is seeking an Onsite Service Engineer to support, repair, and maintain robotic instrumentation at a dedicated customer location in San Carlos, CA. This role is embedded at a single customer site and requires a consistent daily onsite presence. The ideal candidate will deliver high-quality technical support through instrument installation, maintenance, and troubleshooting while building strong working relationships with customer stakeholders.
Key Responsibilities:
- Perform new equipment installations and system qualifications at the customer site.
- Conduct routine preventative maintenance to ensure optimal instrument performance and uptime.
- Troubleshoot, diagnose, and repair Hamilton robotic systems and associated components.
- Identify, document, and communicate equipment issues; perform root cause analysis and implement corrective actions.
- Serve as the primary onsite technical resource, providing timely support and clear communication to the customer.
- Maintain accurate service records, reports, and documentation.
- Collaborate with internal teams (technical support, applications, and engineering) to resolve complex issues.
- Adhere to all site-specific safety, compliance, and operational protocols.
- Maintain a consistent daily onsite presence at the San Carlos, CA customer location.
Qualifications
- A high desire for quality.
- Demonstrated experience working in the field as well as corporate setting.
- Ability to train non-technical personnel on highly technical material.
- Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals and biologicals.
- Ability to learn new robotic operating systems.
Education/Experience
- A Bachelor’s degree in a related discipline from a regionally accredited, not-for-profit university.
- Demonstrated ability to troubleshoot electronics, electrical, mechanical, and computer systems.
- Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
- Experience in automation or similar field is required.
- Being fluent in English, both written and spoken, is required.
- Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.
About Hamilton
- Diverse portfolio of exciting and innovative design projects
- Tremendous opportunities for professional growth
- Commitment to sustainable design
- Competitive Compensation
- Excellent Benefit Package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more
- Solid Stable Company
- Drug free workplace
The base salary range for this position is $85,000 to $110,000 per annum. The final salary offer will be determined based on a variety of factors, including the candidate’s relevant experience, specialized skills, professional qualifications, and internal equity
Mid Salary
