Full Job Description
About the job Online Wellness Coach / Customer Support Specialist
Remote
Position: Online Wellness Coach / Customer Support Specialist
Company Overview:
Evolution Sports Group is a leading provider of online wellness coaching services, dedicated to helping individuals achieve their health and fitness goals. We offer personalized coaching programs, fitness plans, and nutrition guidance to our clients, all delivered through our innovative online platform. Our team is passionate about promoting a healthy and active lifestyle, and we are committed to providing exceptional support and guidance to our clients.
Position Overview:
We are seeking an experienced and enthusiastic Online Wellness Coach / Customer Support Specialist to join our growing team. This is a full-time, remote position that offers the opportunity to work from the comfort of your own home. As an Online Wellness Coach / Customer Support Specialist, you will play a key role in providing top-notch support to our clients and ensuring their success in our coaching programs.
Key Responsibilities:
- Provide personalized wellness coaching to clients through our online platform, including creating customized fitness plans and nutrition guidance
- Conduct regular check-ins with clients to monitor progress, provide support and motivation, and make necessary adjustments to their plans
- Respond to client inquiries and provide timely, helpful, and professional customer support via email, chat, and phone
- Maintain a deep understanding of our coaching programs and services to effectively answer client questions and provide guidance
- Collaborate with the coaching team to continuously improve our programs and services based on client feedback and industry trends
- Stay up-to-date on the latest health and wellness trends and research to provide the most relevant and effective coaching to clients
- Assist with administrative tasks such as scheduling appointments, managing client records, and processing payments
- Act as a brand ambassador for Evolution Sports Group and promote our services to potential clients
Qualifications:
- Associates or Bachelor's degree in a related field (e.g. exercise science, nutrition, health coaching) or equivalent experience
- Certified Health Coach or Personal Trainer preferred
- Minimum of 2 years experience in wellness coaching or a related field
- Excellent communication skills, both written and verbal
- Strong customer service skills and a passion for helping others
- Comfortable working in a remote, fast-paced, and dynamic environment
- Self-motivated and able to work independently
- Proficient in using online platforms and technology for coaching and customer support
- Knowledge of nutrition and fitness principles and ability to create customized plans for clients
- Ability to build rapport and establish trust with clients
- Flexible and adaptable to changing priorities and responsibilities
We Offer:
- Competitive salary and benefits package
- Flexible work schedule and the ability to work from home
- Opportunity for growth and development within the company
- A supportive and collaborative team environment
- The chance to make a positive impact on the lives of our clients and promote a healthier world
If you are passionate about wellness, have a strong desire to help others, and thrive in a remote work environment, then we want to hear from you! Apply now to join our team at Evolution Sports Group and help us make a difference in people's lives.
Package Details
Compensation & Bonuses
Competitive Pay Rate: $40-$60/hr based on experience and performance
Paid Training: $40/hr for 1-week onboarding training
Training Completion Bonus: $700 instant incentive after setup and training
Work Schedule
Flexible Scheduling: Choose Full-time (30-40 hrs/week) or Part-time (20 hrs/week)
Options for morning, afternoon, or evening schedules
No weekends required unless preferred
Remote Work & Equipment
100% Remote Position - U.S.-based only
Company-Provided Home Office Setup, including:
High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support
Employee Benefits Package
Paid Time Off (PTO) + Paid Sick Days
Health, Dental & Vision Insurance
Mental Health Support Access (virtual consultations)
Paid Holidays
401(k) Retirement Savings Option (where applicable)
Career Growth & Stability
Guaranteed long-term placement with stable weekly hours
Fast-track promotion opportunities every 3-6 months
Company-sponsored certifications & skills training
Internal mobility program - move into leadership, QA, HR, or project roles
Extra Perks
Monthly wellness allowance
Employee recognition rewards
Birthday stipend or digital gift card
Annual performance review with salary increase potential
