Management experience in logistics or drayage operations
Strong communication and writing skills
Proficient in MS Word, Excel, and Outlook
Knowledge of the owner-operator model in transportation
Excellent organizational skills
Ability to motivate and evaluate team performance
Responsibilities
Oversee daily operations and execution of dispatch plans
Set daily priorities for dispatchers
Collaborate with departments like Safety and Customer Service
Manage driver costs and productivity
Track company assets and communicate needs to management
Achieve driver retention goals and promote driver success
Build and develop the transportation team
Benefits
Opportunity for career growth within a growing company
Engagement in a culture of Operational Excellence
Focus on safety and quality in operations
Supportive team environment
Involvement in strategic business implementations
Full Job Description
Ongoing Opportunities - Terminal Manager
We are continuously looking to connect with drayage operations leaders with experience across our markets. While an immediate opening may not be available in every location, driver onboarding is a critical function in our operation, and we regularly add talent as we grow.
This role is best suited for individuals who thrive in fast-moving environments and take ownership of outcomes. If you are someone who manages complexity, stays action oriented, and drives results, we would welcome the opportunity to connect.
**Only candidates living in the GWI Market areas will be considered**
Job Title: Terminal Manager
Department: Operations
Location: All Markets (In Person)
Reports To: Vice President of Drayage Operations
Position Type: Full-time
Purpose of Position
The Terminal Manager is responsible for overseeing performance of the Houston terminal which includes oversight and management of the dispatch operations group. The position will be responsible for driver retention, daily execution of the scheduling plan, equipment utilization, operational cost, margins, ELD compliance, as well as identifying process improvements and efficiencies within the team.
Primary Job Responsibilities:
Responsible for day-to-day operations and execution of plan working with team of dispatchers and schedulers.
Set priorities for the dispatchers throughout the day.
Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
Knowledge of GWI dispatch process, to be able to dispatch as needed.
Oversee volumes, workloads, capacity, customer requirements/KPI's, yards, and driver needs to ensure a partnership of customer and driver success.
Communicate freight needs with scheduling group.
Track company assets and be able to communicate needs to M&R team as well as management.
Able to resolve conflicts between contractors and dispatch as needed within company policies.
Manage P&L, cost, and margins with a focus to increase profitability of the terminal.
Participate in the implementation of new Key Account/Contract business.
Manage expectations of team to provide an excellent level of service to drivers and customers.
Achieve driver retention goals within and related to transportation operations group by ensuring driver success.
Maintain strong relationships with the independent contractors to retain the fleet and grow.
Promote a culture of Operational Excellence focused on safety and quality.
Build, develop, coach, and manage the transportation team and ensure a succession plan is in place.
Drive employee engagement within the team to support mission, vision, and values of the company.
Manage quarterly KPI's for team to support company goals.
Mange personnel needs and performance management for team.
Ensure facility and grounds are properly maintained, as well as ensuring the facility is stocked with the needed supplies and materials.
Requirements: Knowledge, Skills, and Abilities
Prior management experience
Must possess strong communication & writing skills necessary to interface with internal and external customers, as well as different departments and varying levels of management daily.
Must be a self-starter and willing to work with minimal supervision and execute tasks and duties at a high level.
Knowledge of transportation industry, logistics and supply chain, preferably in the Houston market.
Strong understanding of margins and driver pay.
The candidate must have excellent organizational skills.
Familiar with the "owner-operator" model, within the transportation industry.
Ability to motivate, train, hire, lead, and evaluate the performance of team members.
Strong interpersonal skills with an understanding and an emphasis on communication, training, interdepartmental interaction, supervision and management
Perform other related duties as assigned.
Minimum Qualifications:
5 Years of transportation experience
Management experience
Must be computer literate with MS Word, Excel and Outlook
Must be dependable and able to work independently.
