Qualifications
Responsibilities
Benefits
Department
BSD OCR - Operations Infrastructure Support
Job Summary
Responsibilities
Develops, delivers, and maintains training programs and educational materials supporting utilization of the OnCore Clinical Trial Management System (CTMS).
Creates and updates user guides, standard operating procedures, job aids, reference materials, presentations, and other educational resources related to OnCore functionality and workflows.
Coordinates onboarding and role-based training activities for clinical research personnel.
Partners with department leadership to assess evolving training needs and designs strategic educational programs for system enhancements, ensuring all delivery methods remain current, effective, and aligned with process changes.
Serves as a subject matter expert for OnCore and related integrations (EPIC, AURA, Oracle, Vestigo), providing guidance and support to end users.
Collaborates with system administrators, operational teams, and stakeholders to support implementation of new functionality, workflow enhancements, and system optimization efforts.
Participates in testing and validation activities associated with system upgrades, enhancements, and new functionality.
Maintains training environments and develops training scenarios to support hands-on educational activities.
Develops and maintains workflow documentation and training resources to promote consistent utilization of clinical research systems and processes.
Tracks training participation, completion metrics, and educational outcomes; develops reports to support operational decision making and continuous improvement activities.
Communicates system updates, process changes, and educational opportunities to research teams and institutional stakeholders.
Supports audits, quality assurance activities, and process improvement initiatives related to clinical research systems and operational workflows.
With some direction from others, performs a variety of IT activities supporting an e-learning environment, such as designing curriculum content.
Monitors and analyzes trends, identifies opportunities, and explores innovative approaches to teaching and learning problems. Works with other units across campus to aggregate services in an academic context.
Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
---
Preferred Qualifications
Education:
Bachelor's degree.
Experience:
Proficiency with the Clinical Trial Management System, Oncore, and related research technologies.
Knowledge of clinical research operations and the clinical trial lifecycle.
Familiarity with federal regulations governing human subject research.
Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Teams.
Ability to develop reports, analyze metrics, and evaluate training effectiveness.
Preferred Competencies
Communicate complex technical concepts to audiences with varying levels of system knowledge.
Strong presentation, facilitation, and instructional skills.
Problem-solve, leveraging information and expertise available.
Strong organizational skills.
Manage projects at various stages of completion.
Demonstrated attention to detail.
Working Conditions
Office environment/Remote.
Application Documents
Resume (required)
Cover Letter (required)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in theBenefits Guidebook.
Our team will look into this right away.
