Job Description - Onboarding Engineer Technical LeadPosition Title:Onboarding Technical Lead
Position Type:Technical
Clearance:n/a
Location:Huntsville, AL
Salary*:$75K - 90K
*Dependent upon qualifications
Essential Functions:Lead and mentor Onboarding Engineers, providing coaching, training, guidance, and performance oversight.
- Conduct regular check-ins with Onboarding Engineers and ensure consistent communication with project team members.
- Support workforce planning, scheduling, and resource allocation for Onboarding operations.
- Assist in hiring, training, and upskilling Onboarding Engineers.
Projects & Service Delivery
- Oversee daily onboarding operations, ensuring coverage, efficiency, and adherence to project timelines.
- Monitor projects, timelines, deliverables, and escalation patterns.
- Drive accountability within the team for project quality, customer satisfaction, and documentation standards.
- Coordinate with Professional Services and Service Desk to ensure smooth hand-offs.
Process Improvement & Quality
- Review and refine onboarding processes, workflows, and SOPs to improve consistency and reduce project time.
- Analyze recurring issues and identify opportunities for training, automation, or procedural improvements.
- Maintain and enhance the onboarding knowledge base, ensuring accuracy and usability.
- Contribute to onboarding reporting, KPIs, and metrics for performance.
Escalations & Communication
- Serve as the primary point of contact for onboarding escalations that cannot be resolved by Onboarding Engineers.
- Communicate updates, changes, and initiatives to Engineering leadership and project teams.
- Represent onboarding in cross-team coordination with project management, professional services, and other IT groups.
Culture & Collaboration
- Foster a supportive, high-performance culture grounded in accountability and customer satisfaction.
- Partner closely with other managers and teams to ensure cohesive service delivery.
Required Qualification- Experience in project delivery or IT support environment (preferably Engineering)
- Prior leadership experience.
- Strong understanding of ITIL principles, incident management, and ticketing systems.
- Excellent communication, coaching, and conflict resolution- skills.
- Ability to interpret data, KPIs, and trends for operational decision making.
Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR a7 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.
