Bachelor's Degree in Business Administration, Operations Management, Finance, Retail Management, or related field.
10-15 years of progressive leadership experience in retail operations.
Minimum 5 years in senior leadership managing multi-unit operations.
Proven success in operational strategy, inventory management, compliance, and business transformation.
Strong analytical, presentation, and executive communication skills.
Responsibilities
Provide operational leadership across all OMEGA boutiques and corporate operations in the U.S.
Develop and implement strategies for business growth and profitability.
Ensure consistent execution of brand standards and luxury service expectations.
Monitor and analyze operational KPIs and profitability indicators.
Establish best-in-class inventory controls and asset protection standards.
Support operational execution of CRM and omnichannel initiatives.
Lead operational planning for boutique openings and strategic business initiatives.
Benefits
Opportunity to work with a prestigious luxury brand.
Collaborative environment with cross-functional teams.
Focus on talent development and coaching.
Engagement in innovative projects and technology initiatives.
Full Job Description
Job description
Senior executive and trusted member of the leadership team, accountable for enterprise-wide operational strategy and execution across a multi-unit luxury retail organization. Provides strategic oversight of retail operations, inventory management, compliance, risk mitigation, and business process transformation while safeguarding brand standards and elevating the client experience. Recognized for building high-performing organizations, aligning operational excellence with commercial objectives, and driving sustainable growth through disciplined execution, organizational effectiveness, and forward-looking business leadership. Proven ability to lead complex, customer-centric environments, optimize performance across multiple locations, and deliver long-term value through strategic planning and continuous improvement initiatives.
Profile
Strategic Operations Leadership
Provide operational leadership across all OMEGA boutiques and corporate operations throughout the United States.
Develop and implement operational strategies that support business growth, profitability, and organizational scalability.
Ensure consistent execution of OMEGA brand standards, luxury service expectations, and operational disciplines.
Act as a key strategic advisor to executive leadership on operational performance and business opportunities.
Retail Performance & Business Analytics
Monitor and analyze operational KPIs, productivity metrics, and profitability indicators.
Develop executive reporting, dashboards, and business insights to support data-driven decision making.
Identify opportunities to enhance operational effectiveness, resource allocation, and cost efficiency.
Recommend and implement solutions that improve productivity while preserving the luxury client experience.
Inventory Management & Asset Protection
Establish and maintain best-in-class inventory controls and asset protection standards.
Lead inventory accuracy initiatives, cycle counts, physical inventories, and shrink reduction efforts.
Partner closely with Retail and Supply Chain teams to optimize inventory availability and stock productivity.
Ensure full compliance with security, loss prevention, and internal control procedures.
Client Experience & Omnichannel Excellence
Support the operational execution of CRM, clienteling, and omnichannel initiatives.
Ensure operational readiness for client-facing programs that elevate the customer journey.
Evaluate customer experience indicators and implement strategies to improve service delivery and operational support.
Collaborate with Retail Leadership to ensure seamless integration between physical and digital touchpoints.
