Job DescriptionWork location: Remote in US
The Office Learning & Development Manager's primary responsibility is managing all product training and learning strategies associated with the Office portfolio. This individual will work closely with members of the Office team (Sales, Marketing, and Medical Affairs, etc.) and cross functionally throughout the CooperSurgical organization to develop and implement learning initiatives in support of strategic objectives and business needs. This position will be accountable for developing, executing, and measuring the effectiveness of all training initiatives, for both new hires and tenured sales representatives.
Responsibilities- Manage, design, and deliver learning curriculum for all new hires and existing customer-facing colleagues with a focus on elevating understanding of product knowledge, selling skills, and market dynamics.
- Develop, implement, and facilitate effective learning programs to ensure both new and existing customer-facing colleagues are properly trained on clinical data, promotional messaging, marketing, business acumen, selling skills and account management.
- Serves as the SME to develop high quality training content in collaboration with internal teams, or through management of external vendors within the set budget and on time.
- Participate and lead strategic projects designed to meet the needs of the field sales team. These projects include continuous collaboration with all relevant support departments: Marketing, Clinical, Regulatory, IT, Sales Operations, Commercial Analytics, etc., and include but are not limited to new product launches, new marketing directives, new indication launches, new positioning directives, etc.
- Partner with the commercial team and all key business functions (Sales, Marketing, Market Access, Clinical, Medical, HR, Legal, Regulatory, Compliance etc.) to ensure cross-functional input is integrated into training program content and delivery.
- Create a comprehensive home study (asynchronous) and live classroom (synchronous) environment for all new hires and existing customer-facing colleagues that will prepare them to apply foundational knowledge during live training.
- Analyze, design, develop, implement, and evaluate (ADDIE) learning for all phases of CooperCollege, including requirements for product certification (if applicable) as well as for continuing education of experienced customer-facing colleagues during national and regional sales meetings.
- Submit all training materials in Veeva for approval to use with target audience. Update learning materials as needed prior to expiration dates.
- Work closely with marketing team members to ensure a thorough understanding of products in the marketplace and to develop learning to support tactical implementation of marketing strategies.
- Work closely with the sales leadership team members to align on, and support, achievement of sales target and growth over prior year, for BU through ensuring a thorough understanding of products in the marketplace and to develop learning to support tactical implementation of sales strategies.
- Lead and train the Certified Regional Trainer (CRT) Team on training initiatives pertaining to new hire training and ongoing field training. This includes monthly CRT meetings and train-the-trainer sessions for new hire class.
- Establish learning objectives and develops criteria for evaluating the effectiveness of training activities. Make modifications as necessary to ensure the training meets the educational goal.
- Support International training, as needed.
- Execution of MBO's, aligned to business case and yearly objectives.
QualificationsExperience & Education Required - BA/BS degree
- Minimum 3-5 years of relevant experience in learning and development, medical or pharmaceutical sales with a background in women's health and buy & bill products
- Proven understanding of selling skills, adult learning principles, and disease state knowledge
- Ability to learn new disease states and product knowledge quickly.
- The ability and willingness to travel domestically up to 50%; some nights, weekends and overnight travel may be required. Occasional international travel may also be required.
- Proficient in Microsoft Suite and Adobe Acrobat; Expertise in MS PowerPoint and Excel
- Strong communication skills, both live and in virtual setting. Excellent verbal and writing skills.
- Strong platform/presentation/facilitation skills are required.
- Must be able to perform all essential functions of the position, with or without reasonable accommodation.
Preferred- Experience as a field or certified regional trainer a plus
- Previous experience as full-time learning and development manager with project management, including eLearning development, applied learning and technology, designing, developing, and implementing technology training and eLearning programs.
- Demonstrated consistent success as a medical device or pharmaceutical Sales Representative
- Fundamental knowledge of adult learning principles and facilitation experience preferred.
- Strong understanding of sales representative role and how it aligns to patient-centric selling and product promotion.
- Strong project management experience to set and manage priorities, resources, goals, and initiatives.
- Customer or Stakeholder management experience, working collaboratively and ambiguously to achieve alignment and impact with a broader audience in mind
Working Conditions - This role is remote. The Office Learning & Development Manager should have a designated space to use as an office.
- Travel could be up to 50%. Work environment can include but not limited to Corporate / Regional Offices, Conferences, Hospitals, training centers, and attendance to all sales meetings.
- Must be able to lift 70 lbs of equipment or models.
- Must be able to stand for 4-hour presentations, sit and bend knees for product demonstrations.
Skills & Competencies Preferred Skills/Qualifications- Proven understanding of the medical device arena with a concentration in Women's Healthcare and/or buy & bill products
- Fundamental knowledge of adult learning principles and facilitation preferred.
- Strong understanding of sales representative role and how it aligns to patient-centric selling and product promotion.
- Strong project management experience to set and manage priorities, resources, goals, and initiatives.
- Excellent verbal and written communication skills, including virtual and live settings.
- Proven ability to establish working relationships at all levels of clinical/technical/marketing teams both internally and externally.
Other Skills/Competencies- Strong interpersonal and influencing skills, as demonstrated by an ability to work well with internal departments and external customers on a variety of projects.
- Project management skills.
- Decision making and solution orientation
- Excellent Planning and Organizational skills.
- Strong Presentation skills - in person or virtual
- Critical thinking
- Manages without authority.
- Manages collaboration across a matrix organization.
- Ability to work self-directed, independently as well as to collaborate on key issues.
Our Benefits:As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $125,000.00 - $150,000.00 annually. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
