Office Assistant 4 - Insurance Claims

Salary: $36.94 - $46.14 Hourly
Location : Tacoma, WA
Job Type: Career Service - Full Time
Job Number: 26-01068
Department: Finance & Enterprise Services
Division: Risk-Admin Support
Opening Date: 10/15/2026
Closing Date: 10/21/2026 11:59 PM Pacific

Description
The first six months of training and work will be in office. Then the role becomes hybrid.

Summary

How to be Successful in the Role: Success in this role requires exceptional attention to detail, strong organizational skills, sound judgment, and a commitment to confidentiality and compliance. You'll independently manage complex assignments, interpret policies and procedures, and communicate effectively with colleagues across all levels of inside and outside Pierce County. Experience in insurance, liability claims, legal support, or public-sector operations will help you navigate the work and support your team effectively.

Your Future in this Role: Working for Pierce County means joining an organization that supports your growth. We offer leadership development, online learning, and many training opportunities to help you build skills at every stage of your career. This support helps you succeed in your role and contribute to strong communities, reliable services, and access for all residents.

Core Daily Responsibilities:

• Supervise and coordinate activities of assigned subordinate employees. Determine work procedures, prepare work schedules and determine methods for expediting workflow. Issue instructions and oversee work for accuracy, neatness and conformance to procedures and policies.
• Train staff in departmental procedures, processes, and operation and maintenance of office machines and equipment.
• Investigate grievances involving subordinates and recommend resolution; recommend promotional and disciplinary actions; approve leave requests, over time; schedule vacations to assume adequate coverage for assigned work area.
• Conduct performance evaluations and develop performance measures and standards.
• Analyze operating procedures to devise most efficient methods of accomplishing work. Analyze data gathered, develop information and consider available solutions. Participate in the analyses, recommendation and implementation of new systems, policies and procedures.
• Consult with management regarding administrative needs; attend management and staff meetings.
• May monitor and control budget; make budget recommendations; authorize departmental purchases.
• Provide information and advice concerning specialized or technical services rendered and related office functions, including response to the most complex and difficult problems and questions raised by the public served or staff.

A classification description with a more detailed list of essential functions can be found

Minimum Qualifications
Additional education may substitute for the required experience for a maximum of two years.

• Four years of progressively responsible clerical experience AND
• One year of supervisory responsibility. Additional education may substitute for the required experience for a maximum of two years.
• Attach a resume and cover letter.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Supplemental Information
How to Apply:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to:
• If you have a question about this opportunity, please email the Recruitment Team at and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

Our Recruitment Practices:

This is a competitive and meritorious selection process. Pierce County applications are reviewed by human hiring staff in accordance with the qualifications listed for the position. Pierce County understands applicants may use AI tools when preparing application materials. We recognize these tools can make the process easier; however, we ask that everything you submit genuinely reflects your own experience, skills, knowledge, and writing style.

During the interview process, you may be asked to demonstrate your skills, including writing and subject knowledge, and to speak to your experience in your own voice. Applicants should be prepared to respond to interview questions without relying on AI-generated responses or reading prepared answers from a screen. Any misrepresentation may result in disqualification or separation.

Applicants whose qualifications most closely align with the County's needs will be eligible for further consideration. Notification of application status typically occurs within two to three weeks after the closing date. Some applicants may receive short notice to participate in additional selection steps, which may include assessments, phone screens, or interviews.

Upon offer, compensation is based on a range of job-related factors, including the requirements of the role, your skills and experience, and internal pay equity.

Our benefits:

Vacation (Annual Leave)
After approximately six months, employees receive six days of vacation leave.
Since we value your experience, the amount of vacation you can accrue increases the longer you work with us. Vacation accrues on a bi-weekly basis for full-time employees as follows:

Vacation Accruals:
During years 1-3, 12 Days
During years 4-7, 16 Days
During years 8-13, 20 Days
During years 14-18, 23 Days
During years 19, 24 Days
During years 20, 25 Days
During years 21, 26 Days
During years 22, 27 Days
During years 23, 28 Days
During years 24, 29 Days
During years 25 & thereafter, 30 Days

A maximum of 45 days may be carried from one year into the next.
Pro-Rated for Part-Time based on % of 1.0 FTE.

Military Leave:
Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.

Holidays:
Some full-time employees are entitled to eleven paid holidays as follows:
New Year's Day - January 1
Martin Luther King, Jr's birthday - Third Monday in January
President's Day - Third Monday in February
Memorial Day - Last Monday in May
Juneteenth - June 19
Independence Day - July 4
Labor Day - First Monday in September
Veteran's Day - November 11
Thanksgiving Day - Fourth Thursday in November & Friday after
Christmas Day - December 25

Personal Holidays:
Regular full-time and regular part-time employees, and employees occupying limited duration positions, shall also receive two additional paid personal holidays. Paid personal holidays shall only accrue for those employees on County payroll as of January 1 of each year or the first work day following January 1 and must be taken during the calendar year in which it was accrued.

Furlough:
Some Pierce County employees may be designated to receive 10 "furlough" days per year in lieu of holidays. Furlough days are available for use on January 1 and must be scheduled and taken within the calendar year. Employees who leave employment with Pierce County must reimburse the employer for used furlough days based upon the number of remaining holidays.

Sick Leave:
Sick leave accrues on a bi-weekly basis, at the rate of one day per month.

Insurance Benefits:
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with very affordable monthly premiums that offer coverage throughout Pierce County. Employees are eligible to enroll each year in a flexible spending plan, which enables them to use tax-deferred dollars toward their health care and dependent care expenses. Employees also have the opportunity to participate in supplemental life and long term disability insurance plans. To view premium rates, summary of benefit coverage, and other information, please visit the website.

Retirement and Deferred Compensation:
Pierce County employees are members of the State of Washington's Department of Retirement System (DRS) and depending on the position or previous DRS enrollment will be able to enroll in one of many programs DRS offers. For additional information, check out the web site.

Employees also have the ability to participate in the Nationwide Deferred Compensation Plan. This is a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security:
All Pierce County employees are covered by the federal Social Security and Medicare systems. The county and the employee pay an equal amount into the system.
ORCA Passport Program
Pierce County employees may participate in the County's ORCA (One Regional Card for All) Passport program.
Your Pierce County issued ORCA card is loaded with an annual Passport pass. The pass automatically renews every year. The pass will provide you with free transportation on regularly scheduled service on several public transit systems.

Miscellaneous Benefits:
Please visit website for more information.

Telework/Remote Options:
Some departments allow for telework or work-from-home options dependent on the body of work. Learn more about our telework policy
**All employees are required to be WA State residents after 30 days of employment.
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