Key Responsibilities Enterprise Observability Platform Engineering • Serve as the senior SME for enterprise observability, defining architectures, standards, integration patterns, and reusable solutions • Design and optimize observability across cloud, on-prem infrastructure, networks, Kubernetes, containers, applications, APIs, databases, middleware, and enterprise platforms • Standardize metrics, logs, traces, events, topology, dashboards, alerting, instrumentation, and service health • Provide technical leadership for LogicMonitor, Splunk, OpenTelemetry, Grafana, Prometheus, Tempo, VictoriaMetrics, Loki, and related technologies • Lead OpenTelemetry adoption, including instrumentation, collectors, telemetry pipelines, distributed tracing, context propagation, and vendor-neutral standards • Design telemetry pipelines that route metrics, logs, and traces across multiple platforms • Develop API-driven and Observability-as-Code capabilities for onboarding, configuration, validation, and lifecycle management • Establish governance for RBAC, telemetry standards, alerting, retention, integrations, configuration management, and data lifecycle • Improve observability coverage, telemetry quality, scalability, reliability, performance, and cost efficiency Observability Automation, AIOps & Reliability • Drive automation and self-service through APIs, Infrastructure-as-Code, CI/CD, GitOps, and reusable observability pattern • Integrate Edwin AI and AIOps capabilities for anomaly detection, event correlation, root-cause analysis, investigation, and operational intelligence • Connect metrics, logs, traces, events, topology, CMDB, service ownership, and operational context to deliver end-to-end visibility • Establish reliability standards including SLIs, SLOs, error budgets, monitoring coverage, alert quality, MTTD, and MTTR • Reduce alert fatigue through intelligent correlation, dynamic thresholds, suppression, automation, and event-management practices • Evaluate eBPF, continuous profiling, Kubernetes observability, dependency mapping, and auto-instrumentation • Advance operations from reactive monitoring toward proactive and predictive operations Global Technical Leadership • Collaborate with engineering and operations teams across North America, Europe, and Asia • Lead architecture reviews, platform evaluations, workshops, and technical working sessions • Influence observability strategy and standards across teams without direct authority • Mentor engineers and promote observability, SRE, and reliability best practices • Evaluate emerging technologies and recommend adoption based on interoperability, scalability, business value, and cost • Translate strategy into standards, reference architectures, and reusable implementation patterns Reasonable schedule flexibility is required to support global collaboration. Required Qualifications • Bachelor's Degree • 7+ years of experience in observability, monitoring, APM, SRE, DevOps, platform engineering, or related professional experience • 7+ years of experience designing, implementing, operating, and maintaining enterprise-scale observability platforms using observability-as-code, monitoring-as-code, infrastructure-as-code, GitOps, and CI/CD practice Preferred Qualifications • Experience with AWS, Azure, GCP, and large-scale Kubernetes environments • Experience designing OpenTelemetry Collector architectures and telemetry pipelines • Expertise with Grafana, Tempo, Loki, and Prometheus-compatible platforms • Experience with VictoriaMetrics or other large-scale time-series databases. • Knowledge of eBPF, continuous profiling, auto-instrumentation, and cloud-native telemetry • Experience integrating observability platforms with ServiceNow, ITSM, CMDB, incident management, and automation platforms • Understanding of SRE practices including SLIs, SLOs, error budgets, and incident management • Experience enabling developer self-service and internal developer platform integrations • Knowledge of RBAC, secrets management, governance, compliance, and telemetry data protection Pay Range The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed. Other Compensation This position is entitled to short-term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: • Health Care Benefits: Medical, Dental, Vision; Wellness incentives • Retirement Benefits • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability: Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.