TeleTech

Observability Pipeline Engineer

TeleTech$86K — $198K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience engineering telemetry, log, or event data pipelines at enterprise scale
  • Experience with Cribl Stream, OpenTelemetry Collector, or similar telemetry routing tools
  • Proficiency in query languages like SPL, DQL, or PromQL
  • Experience in managing data volume and cost constraints
  • Expertise in infrastructure as code and GitOps practices
  • Production coding skills in languages such as Python
  • Secret clearance required

Responsibilities

  • Build and evolve a telemetry pipeline for logs and events across environments
  • Engineer the Splunk log platform, focusing on architecture and performance
  • Automate source onboarding to streamline data integration
  • Apply AI tools for parser generation and schema mapping
  • Instrument the pipeline for self-diagnosis of issues
  • Design strategies for data retention, masking, and cost control

Benefits

  • Collaborative, people-first work culture
  • Remote and hybrid work options
  • Engagement through technology-enabled communication
  • Identity verification process to enhance security
  • Commitment to responsible AI use in hiring
Full Job Description
Observability Pipeline Engineer

The Opportunity:

Are you looking for an opportunity to combine deep technical skill with big picture thinking to make an impact on the systems people depend on every day? You understand that observability starts with the data, and that every dashboard, alert, and investigation is only as good as the telemetry underneath it. As an observability pipeline engineer on our team, you'll own the telemetry that feeds logging, monitoring, and security analytics across commercial and accredited government environments.

Your customers will trust you not only to build and operate the pipeline in Cribl and Splunk, but to evolve it — delivering source onboarding as code, applying AI to the parser and schema work that has traditionally consumed days, and building a pipeline that detects its own failures before anyone downstream is affected.

On our team, you'll broaden your skills in OpenTelemetry and telemetry standards. This role builds the pipeline itself. The work sits upstream of the dashboards, alerts, and searches everyone else uses, and its quality determines theirs. The ideal candidate comes from a data engineering, log platform, SIEM, or observability infrastructure background and has run high-volume pipelines in production under real cost and retention constraints.

What You'll Work On:

  • Build and evolve the telemetry pipeline that carries logs, metrics, and events across every accredited environment, including sources, parsing, enrichment, normalization, routing, and destinations.

  • Engineer the Splunk log platform from distributed architecture and index design through data onboarding and search performance.

  • Automate source onboarding end to end so that adding a data source is a pull request rather than a ticket, with all pipeline configuration managed as code under GitOps.

  • Apply AI tooling to parser generation, schema mapping, and normalization, collapsing work that used to take days.

  • Instrument the pipeline to detect its own failures, including silent sources, schema drift, and volume and cost anomalies, before anyone downstream notices.

  • Design reduction, cardinality, retention, and masking strategies that control cost, protect sensitive data by destination, and keep the operational record provable.

Join us. The world can’t wait.

You Have: 

  • 4+ years of experience engineering telemetry, log, or event data pipelines at enterprise scale

  • Experience building and operating a telemetry routing tier such as Cribl Stream, OpenTelemetry Collector, Vector, Fluent Bit, or Logstash, including schema design, parsing, normalization, reduction, and retention tiering

  • Experience with a query language, including SPL, DQL, LogQL, PromQL, or KQL

  • Experience managing data volume, cardinality, and cost under volume-based or consumption-based licensing

  • Experience managing configuration as code, including infrastructure as code such as GitOps practice and Terraform, across multiple environments

  • Experience writing production code in a language such as Python, working against REST APIs, and administering Linux and Windows systems

  • Ability to learn new query languages

  • Secret clearance

  • Bachelor's degree in CS, Information Systems, or Engineering

Nice If You Have: 

  • Experience designing OpenTelemetry Collector processors and pipelines at scale

  • Experience handling PII or sensitive data in telemetry, including masking and in-flight data-protection controls

  • Experience applying AI tooling to data engineering work, including parser generation, schema inference, or anomaly detection on data flows and validating the output before trusting it

  • Experience with DoD cloud environments such as Azure or AWS IL5/IL6, including change control and continuous monitoring obligations

  • Experience with CIM-compliant data engineering

  • Cribl Certified Observability Engineer (CCOE) or equivalentcertification

  • Splunk Enterprise Certified Architect Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information;Secret clearance is required.  

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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