Job Overview

We are seeking a highly skilled engineer responsible for designing, building, and maintaining workflows using native Jira Service Management (JSM), Jira and Confluence tools and APIs to streamline processes, integrate systems, and reduce manual work, requiring skills in scripting (Python/REST), API integration, system administration, and collaboration with technical and non-technical teams to drive efficiency and support AI/ML initiatives. The role is focused on leveraging automation to improve teamwork and operational clarity. You will be responsible for designing, developing, and maintaining scalable applications in a fast-paced, agile environment. The candidate is expected to have at least 3-5 years of experience.

Key Responsibilities

• Workflow Design & Implementation: Creating complex automation rules (triggers, conditions, actions) for JSM, Jira, and Confluence.
• Integration: Connecting Atlassian products with external tools (Slack, Teams, Salesforce) using webhooks and APIs.
• Scripting & Development: Using Python, PowerShell, or REST APIs for custom automation and integrations.
• System Administration: Configuring Atlassian and related products (workflows, fields, permissions) for optimal automation.
• Collaboration: Partnering with product owners, engineers, and business teams to identify needs and deliver solutions.
• Support & Maintenance: Troubleshooting issues, managing defects, and ensuring system performance.

Key Skills & Qualifications:

• Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
• Strong understanding of RESTful APIs, JSON, and data transformation.
• Scripting (Python/PowerShell) and integration tool experience.
• Problem-solving, analytical, and communication skills.
• Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
• Experience with AI/ML concepts is a plus for advanced roles.

Required Qualifications

• Strong problem-solving skills and the ability to work through ambiguity to define clear solutions.
• Languages & Frameworks: Java, JavaScript, Spring, Node.js, Angular, React.js, JSF
• Databases: PostgreSQL, DynamoDB
• Cloud & DevOps: AWS, Tech Ops, pipelines
• APIs & Services: REST, SOAP, JSON, PINGFederate, SAML
• Tools & Testing: Postman, Swagger, JUnit, Jasper
• Architecture & Design: Microservices architecture, secure authentication, performance optimization

Preferred Qualifications

• Strong understanding of software design principles and architecture pattern
• Excellent problem-solving and communication skills

Education

• BSc/BA in Computer Science or Software Engineering or related field.

Position Type and Expected Hours of Work

• This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

• None

What's In it for You

RRSP with employer matching

• Paid Time Off
• Extended health insurance, LTD, life insurance, and Employee Assistance Program
• High-growth oriented environment with results-driven team

Compensation

• Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

ensure smooth technical operations that directly support and enhance the experience of users globally