Job DescriptionGENERAL DESCRIPTIONThe Information Technology Services team is looking for an experienced Network Engineer to provide operational
support for the networking infrastructure (LAN/WAN); collaborate on crossfunctional projects; and assist in the
implementation of new networking services and capabilities for a statewide network. The successful candidate will
demonstrate excellent customer service skills, manage vendor support, and collaborate across teams to fulfill requests,
resolve issues and continuously improve services and service delivery. This is a technical position and will require a
strong understanding of Cisco and Meraki systems as well as other networking services.
Information Technology Services is committed to providing the very best valuedriven IT services to the agency. We
believe that having talented people in the right place, effectively utilizing new tools and technologies, we can empower
the agency to better serve the people of Texas. OAG employees enjoy excellent benefits (https://ers.texas.gov/BenefitsataGlance) along with tremendous opportunities to do important work and make a positive difference in the lives of all Texans.
ESSENTIAL POSITION FUNCTIONS- Provides configuration and maintenance of networking systems, including LAN, WAN, Internet, intranet, wireless
equipment and services that support endusers and/or technical staff. Monitors and analyzes network systems for
security, usage, availability, performance, and recommend appropriate actions and improvements. - Develops and implements technical architecture; creates and refines automated processes. Uses automation tools, scripts, and templates to implement effective repetitive processes to securely, efficiently, and consistently manage an enterprise network. Performs tuning and capacity planning activities to enhance the performance of the network resources.
- Determines operational, technical, and support requirements for the location, installation, operation, and maintenance of data communications, agency network systems, and supporting technologies. Monitors and defines the requirements of the overall security of the enterprise network. Integrates local area network or wide area network requirements into the agency's information resources and business plans.
- Prepares briefings, reports, and evaluations on systems efficiency and utilization; establishes and ensures that
appropriate security controls are maintained and enforced. Documents technical procedures designed to ensure the integrity of local area network or wide area network environments. - Analyzes existing network and system procedures for efficiency and effectiveness. Analyzes and defines agency disaster recovery responsibilities and procedures.
- Assists on technical projects and provides technical guidance and direction to others.
- Performs related work as assigned.
- Maintains relevant knowledge necessary to perform essential job functions.
- Attends work regularly in compliance with agreedupon work schedule.
- Ensures security and confidentiality of sensitive and/or protected information.
- Complies with all agency policies and procedures, including those pertaining to ethics and integrity.
MINIMUM QUALIFICATIONS- Education: Graduation from high school or equivalent
- Experience: 5 years of fulltime experience with network design, installation, management, and support, including
routing and switching, firewalls, wireless, and VoIP systems; may substitute credit hours from an accredited college or university for the required experience on a yearforyear basis. - Experience designing and implementing one of the following: Cisco WLAN/WLC, ISE, MPLS WAN
- Experience with scripting, orchestration and/or automation of technical processes across an enterprise.
- Experience managing performance and availability monitoring platforms.
- Knowledge of Networking facilities, security software, and performance monitoring and capacity management tools to detect, troubleshoot, and resolve network related problems.
- Knowledge of Cisco and Meraki switches, routers, and wireless products; BGP, MPLS, NAC, VLANs, ACLs, HSRP,
TACACS+, VoIP, DHCP, DNS, Multicast, 802.1x, OSPF, OSI and TCP/IP models - Skill in handling multiple tasks, prioritizing, and meeting deadlines.
- Skill in effective oral and written professional communication with customers, colleagues, and peers.
- Skill in exercising sound judgment and effective decision making.
- Ability to recognize, analyze, and resolve network problems.
- Ability to receive and respond positively to constructive feedback.
- Ability to work cooperatively with others in a collaborative team environment.
- Ability to provide excellent customer service.
- Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform inperson work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave).
- Ability to arrange for personal transportation for businessrelated travel.
- Ability to work more than 40 hours as needed and in compliance with the FLSA.
- Ability to occasionally lift and relocate up to 30 lbs.
- Ability to travel (including overnight travel) up to 5%
PREFERRED QUALIFICATIONS- Experience managing cloud environments to host and deliver services.
- Experience with monitoring software and solutions, such as ManageEngine or ThousandEyes, Microsoft Operations Manager, or Zenoss
- Degrees and/or certifications in network and firewall management such as CCNA, CCNP, CCIE, or CCAr: ITIL Foundations
TO APPLY To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf
