Position Title: NYC SITE LEAD MANAGER - NEW YORK, NYSalary: $80,000 - $90,000
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job SummaryJOB DESCRIPTIONJOB TITLE: Site Manager - New York, NY
SECTOR: Eurest
FLSA STATUS: Exempt
REPORTS TO: General Manager
Overall ResponsibilitiesThe Site Manager is responsible for delivering a high-touch workplace experience aligned with TIAA service standards. This role oversees daily workplace operations, hospitality services, executive dining coordination, and workplace support functions while partnering with cross-functional teams to drive service excellence.
The ideal candidate is a polished hospitality leader with strong operational, client partnership, and people leadership skills.
Key ResponsibilitiesWorkplace Experience & Hospitality- Lead delivery of a premium workplace experience.
- Oversee reception, guest services, and VIP support.
- Ensure white-glove service for executive meetings and client visits.
- Partner with Restaurant Associates to support catering and dining needs.
Executive Dining Coordination- Oversee executive dining services.
- Partner with Culinary Team leadership to ensure service readiness and presentation standards.
- Coordinate dining needs for senior leadership engagements.
- Monitor service quality and drive improvements.
Operations Management- Manage day-to-day operations for the New York site.
- Monitor service levels, space readiness, and operational standards.
- Ensure SOP compliance and process improvement.
- Support budget and expense management.
Client & Stakeholder Partnership- Serve as primary on-site contact for client stakeholders.
- Build relationships with TIAA partners, executive assistants, culinary teams, and vendors.
- Anticipate client needs and resolve service issues.
- Provide operational updates to leadership.
People Leadership- Lead, coach, and develop the on-site team.
- Drive engagement, accountability, and performance.
- Support hiring, onboarding, and training.
- Foster a culture aligned with Compass and TIAA values.
Experience & Programming- Support workplace engagement initiatives and activations.
- Partner on events that enhance culture and community.
- Use feedback and metrics to improve the associate experience.
Qualifications- 5+ years of experience in workplace services, hospitality, or corporate services.
- Prior people leadership experience required.
- Strong executive presence and client-facing communication skills.
- Experience supporting executive dining or high-profile corporate environments preferred.
- Highly organized with strong attention to detail.
- Proficiency with workplace systems and service platforms.
Apply to Eurest today!Eurest is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Eurest are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf
Applications are accepted on an ongoing basis.
