NY/NJ Area Professional Services Manager

In the role of Area Professional Services Manager, we'll count on you to: • Be responsible to the Area Manager to develop, coordinate, monitor and improve technical competencies of area staff and products to meet client needs and market drivers. • Lead and monitor development and training of area staff in technical and business competencies. • Oversee workload balancing and ensure qualified staffing of project teams. Lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement. • Monitor project QC Review activities including assignment of experienced and qualified reviewers. • Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned. • Lead and participate in project reviews and support project teams with management of claims and losses. • Lead the Area mentoring initiative. • Oversee technical and digital delivery evolution, in collaboration with subject matter experts. • Work with AM to streamline and coordinate business processes consistent with Area, corporate policy and MOA. • Oversee and ensure implementation of quality, standards, and best practices. • Provide leadership to assigned business class leaders, including the cross-sector leaders. • Collaborate with Area operations, market sectors, business classes, and delivery leaders. • Participate in Area strategic planning and plan implementation. • Support area activities related to hiring and retaining key staff. • Serve as a champion for BGX opportunities. • Support communication and coordination within all business groups. • Perform other duties as needed Preferred Qualifications: • Minimum 15 years of progressive experience in a role focused on understanding and solving client issues in the area's Quality, Transportation, Transit, Rail, Aviation and design practice. • History of successful project and/or program management execution with a focus on quality technical delivery and project leadership. • Demonstrated success in cultivating client relationships to win pursuits and execute projects, especially in the local NY/NJ markets. • A passion for developing a culture of quality • Strong skills in mentoring and developing staff to have fulfilling careers at HDR • Excellent written and verbal communication skills. • A team-first collaborative attitude. • Self-motivated requiring minimal oversight. • Well organized with multi-tasking skills. • Able to work under and meet tight deadlines. • New York and/or New Jersey PE (or demonstrated ability to obtain one by comity within 6 months of hire). Keyword(s): Project Delivery, Quality Resource Management, Civil Engineering, Transit, Rail, Aviation, Highway, Design, Construction, Management, Consulting, Professional Services #LI-JC7 Qualifications Required Qualifications • Bachelors degree in a related field • A minimum 15 years' of experience • Maintains professional or engineering registration and has extensive related technical expertise • Experienced in management and development of diverse teams • Works cooperatively with operations managers, technical staff and marketing managers on professional services-related efforts • Committed to quality, improvement and HDR values • An attitude and commitment to being an active participant of our employee-owned culture is a must