Active medical or nursing license (RN, LPN, NP, or PA)
Deep familiarity with MAR systems and medication workflows
Direct experience in inpatient, residential, and outpatient clinical settings
Comfort in collaborating with product, engineering, and operations teams
Analytical and solutions-oriented mindset in ambiguous environments
Interest in technology that enhances care delivery
Responsibilities
Serve as the senior escalation point for complex clinical and operational support issues
Transform clinical workflows into product requirements with engineering and product teams
Lead implementations across various care settings including inpatient and outpatient
Train clinical staff on using the platform in their daily workflows
Identify opportunities to automate workflows with AI
Conduct clinical demonstrations and support customer implementations
Collaborate with customer leadership to enhance adoption and retention
Benefits
Opportunity to shape technology that impacts behavioral health
Engagement with a diverse range of clinical settings
Collaboration with cross-functional teams
Focus on innovative solutions in healthcare
Professional development through training and implementation experiences
Full Job Description
This role sits at the intersection of clinical workflows and software. You will partner with behavioral health providers to implement Ease, solve the operational problems that come up along the way, and be a key voice shaping what we build based on what the front line actually needs. What you'll do
Serve as the senior escalation point for complex clinical and operational support issues
Turn inpatient and outpatient clinical workflows into product requirements alongside engineering and product
Lead implementations across the full continuum of care: inpatient psychiatry, residential SUD, IOP, PHP, and outpatient
Train clinical staff and operators to use the platform inside their daily workflows
Find opportunities to automate nursing workflows, medical intake, care coordination, and documentation with AI
Run clinical demonstrations and support customer implementations
Work with customer leadership to drive adoption, outcomes, and retention
What we're looking for
An active medical or nursing license: RN, LPN, NP, or PA
Deep familiarity with MAR systems and medication workflows
Direct experience across inpatient, residential, and outpatient clinical settings
Comfort collaborating across product, engineering, and operations
An analytical, solutions-oriented mindset in ambiguous environments
Interest in building technology that scales care delivery
