Master of Science in Nursing as a Nurse Practitioner required.
Active unrestricted NP license and board certification required.
DEA registration and active NPI necessary.
Minimum of three years of APP clinical experience required.
Leadership or supervisory experience preferred.
Experience in long-term care or telehealth preferred.
Strong knowledge of treat-in-place strategies and nursing facility operations.
Responsibilities
Supervise and support After-Hours APPs.
Oversee after-hours clinical operations and staffing.
Serve as an escalation resource for complex issues.
Ensure effective communication between after-hours and daytime teams.
Collaborate with Medical Directors on high-risk cases and operational performance.
Conduct audits of clinical documentation and compliance.
Monitor utilization metrics and develop performance improvement initiatives.
Benefits
Support for continuing education and competency development.
Opportunities for leadership growth.
Collaborative work environment with clinical leadership and telehealth teams.
Focus on quality improvement and patient outcomes.
Full Job Description
Description
The After-Hours APP Clinical Manager provides clinical, operational, and quality oversight of the After-Hours Advanced Practice Provider Program. This role supervises After-Hours APPs and Team Leads, ensuring safe, high-quality care, effective treat-in-place interventions, reduced avoidable hospitalizations, regulatory compliance, and consistent execution of the Longevity Health Model of Care. The position serves as a liaison between clinical leadership, Medical Directors, telehealth operations, and facility partners to support after-hours services across evenings, nights, weekends, and holidays.
Key Responsibilities
Clinical & Operational Leadership
Supervise and support After-Hours APPs.
Oversee after-hours clinical operations, staffing, scheduling, and workflow management.
Serve as an escalation resource for complex clinical and operational issues.
Ensure effective communication and care transitions between after-hours and daytime teams.
Collaborate with Medical Directors and clinical leadership on high-risk cases, utilization trends, and operational performance.
Support recruitment, onboarding, retention, and development of after-hours staff.
Quality, Utilization & Compliance
Conduct audits of documentation, clinical decision-making, treat-in-place outcomes, and regulatory compliance.
Review hospital transfers, readmissions, deaths, and significant clinical events to identify improvement opportunities.
Monitor utilization metrics, hospitalization rates, transfer appropriateness, and member outcomes.
Develop corrective action plans and performance improvement initiatives when needed.
Ensure compliance with organizational policies, CMS requirements, HIPAA regulations, and Model of Care standards.
Performance Management & Staff Development
Conduct routine coaching, performance reviews, and one-on-one meetings.
Monitor productivity, quality scores, documentation standards, and operational metrics.
Support continuing education, competency development, and leadership growth.
Address performance concerns in partnership with Human Resources and clinical leadership.
Communication & Collaboration
Partner with Medical Directors, MDCSs, Operational Leaders, Telehealth teams, and nursing facility partners.
Communicate significant clinical, safety, quality, and operational concerns to leadership in a timely manner.
Facilitate team meetings, education sessions, operational updates, and quality reviews.
Promote a culture of accountability, collaboration, and continuous improvement.
Perform other related duties as assigned.
Requirements
Qualifications
Education & Credentials
Master of Science in Nursing as a Nurse Practitioner
Active unrestricted NP license and board certification required.
DEA registration, active NPI, and Medicare participation eligibility required.
APP licensure and credentialing may be required in states utilizing the After-Hours Program based on organizational needs.
Experience
Minimum of three years of APP clinical experience required.
Leadership, supervisory, preceptor, or team lead experience preferred.
Experience in long-term care, geriatrics, post-acute care, hospice, palliative care, ISNP, telehealth, or utilization management preferred.
Strong knowledge of treat-in-place strategies, hospitalization reduction initiatives, and nursing facility operations.
Computer proficiency with Microsoft Office, EMR platforms, telehealth technology, call management systems, and reporting tools.
Core Competencies Leadership and Team Development | Clinical Excellence | Quality & Audit Management | Utilization Management | Operational Oversight | Communication and Collaboration | Decision Making Under Pressure | Compliance and Professional Accountability
