Position Summary The Nurse Manager is responsible for leading and supporting a remote clinical support team to ensure exceptional patient service, operational excellence, and consistent adherence to clinical and quality standards. This role oversees day-to-day team performance, provides coaching and mentorship, supports provider workflows, and contributes to continuous improvement initiatives across the organization.
Key Responsibilities Leadership & Team Management- Lead, coach, and mentor a team of clinical support staff, including 15+ direct reports
- Conduct regular 1:1 meetings, performance check-ins, and formal coaching sessions
- Complete documentation as needed, including corrective actions and written feedback
- Promote accountability, engagement, and professional development across the team
Patient Support & Experience- Ensure delivery of outstanding patient support and satisfaction
- Manage escalations and resolve patient concerns or complaints promptly and professionally
- Maintain high standards of service, responsiveness, and patient-centered communication
- Promote accountability, engagement, and professional development across the team
Provider Support & Operational Coordination- Ensure providers have the tools, information, and resources needed to deliver high-quality patient care
- Support effective communication between clinical teams and providers to streamline workflows
- Assist with operational problem-solving to remove barriers impacting patient care
Training, Onboarding & Education- Support onboarding and training for new team members to ensure role readiness
- Create and maintain SOPs, workflows, and training materials to standardize performance
- Reinforce compliance and best practices through coaching, audits, and feedback
Quality Oversight & Audits- Conduct audits and performance reviews to ensure accuracy, consistency, and adherence to protocols
- Identify gaps, recommend improvements, and implement corrective actions when needed
Required Qualifications - Active and unrestricted RN license in any U.S. state
- A minimum of 2 years of experience as a Nurse Manager, or equivalent leadership experience
- Proven experience managing a team with at least 10+ direct reports
- Strong leadership skills with a demonstrated ability to coach, mentor, and motivate others
- Experience with coaching, performance management, and quality audits
- Proficiency with EMR systems and healthcare technology platforms
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication and customer service skills with a patient-first mindset
Preferred Qualifications - Strong Excel skills, reporting, tracking, and performance metrics
- Experience building SOPs and developing training documentation/materials
Work Environment & Physical Requirements - Remote work environment; home office or dedicated workspace required
- Must be able to work independently with minimal supervision
- Occasional virtual meetings via video conferencing (camera on expected)
- Reliable high-speed internet connection required
- Must maintain a distraction-free, professional background for video calls
- Schedule: Monday - Friday, 8am-5pm Central
Featured Benefits - Competitive salary
- Comprehensive health, dental, and vision insurance
- 401k with employer match
- Paid Time Off
- Employee Perks & Discounts
#Ways2Well
$110,000 - $110,000 a year
