The Nurse House Manager is responsible for the overall day-to-day operations of the clinical departments and patient care outcomes. The RN House Manager has exemplary leadership skills that involve high functioning critical thinking and implementation during times of stress and need. This role will work within the Critical Access Hospital Conditions of Participation in accordance with The Center for Medicare Services, CMS. They oversee planning and management for the continuum of both nursing and non-nursing clinical care across the hospital while reporting directly to the Chief Nursing Officer. The RN House Manager will ensure compliance with nursing policies, procedures, and programs. This role will also provide guidance, education, and mentorship to all nursing personnel in order to ensure the highest quality of care. This person will be the face of the facilities clinical nursing excellence. They will also regularly work in concert with hospital leadership to reach departmental goals. The Nurse House Manager will work with other patient care and support departments, fostering a climate of open communication and mutual problem-solving activities. The RN House Manager will assist with admissions, discharges, and transfers within the hospital to facilitate the flow of patients.
Major Job Duties & Responsibilities
Patient/Customer Satisfaction: Implements practices & programs that improve patient's experience and/or improves the health of our population. Achieves established patient/customer satisfaction scores. Utilizes tools (AIDET, rounding, etc.) to increase patient satisfaction
Planning: Aligns all work and resource management with CPMC mission, vision, values, goals and strategic initiatives. Actively participates in planning long-term strategies for the department. Keeps up to date on industry trends, regulatory changes, etc. Translates strategies into annual measurable goals for department, utilizes tracking and reporting tools on a consistent basis. Meets deadlines.
Financial results: Develops yearly budget for department(s) that align with strategic goals. Monitors actual expenditures against budgeted amounts and develops corrective action plans for significant variances. Identifies opportunities to reduce per capita cost of healthcare.
Quality: Identifies quality standards, measures performance, implements action plans to correct deficiencies & continuously improves processes to meet patient/customer needs. Provides timely responses (email, phone calls) to customers.
Management of staff: Determines headcount needs, devises work schedules, hires high quality personnel, communicates in timely manner (monthly staff meetings), conducts effective, on-time performance evaluations, applies HR policies consistently, handles employee performance problems quickly and per policies, rewards and recognizes staff accomplishments.
Compliance: Stays abreast of and ensures compliance with all CPMC policies & procedures, laws, regulatory requirements, Medicare Conditions of Participation, etc. Develops and maintains current department policies and procedures.
Advise clinical staff regarding patient care to ensure patient's needs is met and hospital policy is followed.
Investigates and reports complaints
Manage and coordinate all nursing service activities to assure quality patient care and appropriate utilization of personnel.
Reviews nursing staffing patterns, checks attendance, and revises the daily staff schedule as necessary
Consult other departments as appropriate to provide collaboration in patient care and performance improvement activities.
Coordinates activities of the nursing service through the charge nurse
You will develop and maintain close working relationships with physician colleagues and other healthcare providers in assigned areas.
Responsible for environmental control including infection control.
Assists with employee education and training and follows up to evaluate effectiveness and to determine the need for revision of methods and materials.
Skills, Knowledge & Abilities
Ability to demonstrate competency performing all essential functions of the job, with or without reasonable accommodation.
Good interpersonal skills and the ability to work effectively in a cross-cultural environment.
Ability to advise clinical staff regarding patient care to ensure patient's needs is met and hospital policy is followed.
Possess management skills to oversee departments such as Acute Care, Emergency Services, Surgical Services, Chemotherapy and IV Infusion Unit, and collaboration with Pharmacy, Cardiopulmonary Services, Rehabilitative Services, Imaging Services, Laboratory Services, Nutrition and Diabetes Education, Quality Risk Management, Utilization Review and Risk Management, Employee Health Education, Infection Control, and Medical Staff Coordination.
Ability to manage and coordinate all nursing and ancillary service activities to assure quality patient care and appropriate utilization of personnel.
Experience
5+ years' experience in management and supervisory nursing role required.
Experience in Obstetrics, Emergency, Acute Care, and Surgical Services desirable.
Educational Requirements
BSN degree is required.
Master's degree preferred.
Montana RN License.
Schedule
Based on the needs of the department.
Benefits Package Available.
