DescriptionNurse Account Manager | Long-Term Care PharmacyLocation : Baltimore, MDSalary : $90,000 - $95,000 annually (based on experience)Schedule : Monday - Friday | Day Shift Hours Travel up to 75% of the time, including occasional overnight stays.
Work Authorization Requirements This position is not eligible for employment visa sponsorship now or in the future. Applicants must be authorized to work in the United States without the need for current or future employer-sponsored work authorization.
Build Strong Facility Partnerships That Improve Patient Care As a Nurse Account Manager, you will serve as the primary connection between our long-term care pharmacy and the healthcare facilities we support. You will help customers successfully implement pharmacy services, educate clinical teams, address operational concerns, and ensure the highest level of service for residents and caregivers.
Unlike traditional nursing roles focused on direct patient care, this position combines clinical expertise, account management, training, and quality improvement. You'll work closely with facility leadership, pharmacy operations, and clinical teams to improve medication management, support regulatory readiness, and strengthen long-term customer relationships.
What You'll Do In this role, you'll act as a trusted clinical and operational partner to our facility customers while supporting service excellence across the pharmacy.
- Support facility onboarding and implementation of pharmacy services, including E-MAR systems when applicable
- Train facility staff on medication administration, survey readiness, risk management, and performance improvement practices
- Develop and maintain assisted living education programs that meet state regulatory requirements
- Coordinate and deliver educational programs both at customer facilities and pharmacy locations
- Monitor customer service levels during routine site visits and communicate service concerns to internal teams
- Partner with pharmacy operations to identify and resolve workflow, service, and quality improvement opportunities
- Assist facilities with action plans designed to reduce risk and improve compliance outcomes
- Conduct mock surveys and provide guidance related to state and regulatory inspections
- Support quality assurance initiatives and ensure educational materials align with facility needs and company standards
- Maintain knowledge of current healthcare, pharmacy, and long-term care regulations and best practices
- Collaborate with marketing and facility leadership on family communication and engagement programs
- Build and maintain strong customer relationships through ongoing communication, site visits, and problem resolution
What We're Looking For- Background in Skilled nursing and long-term c are clinical experience
- Active Registered Nurse (RN) license in the state of practice
- Valid driver's license in good standing
- Experience conducting training and education programs for small to medium-sized professional groups
- Ability to travel up to 75% of the time, including occasional overnight travel
Bonus Points If You Have- Three or more years of account management experience
- Experience supporting pharmacy technology implementation
You'll Be Successful If You Have- Ability to build and maintain strong relationships with facility leaders and stakeholders
- Strong problem-solving and issue-resolution skills
- Excellent organizational and time-management abilities
- Ability to manage multiple priorities while meeting deadlines
- Strong attention to detail and regulatory compliance requirements
- Ability to work independently while collaborating effectively with cross-functional teams
Physical Requirements- Ability to lift, carry, push, or move up to 40 pounds occasionally
- Ability to stand, sit, or drive for extended periods throughout the workday
- Ability to perform near-vision work and distinguish colors accurately
What We Offer- Comprehensive Medical, Dental, and Vision Insurance (plans starting as low as $13.73 per pay period)
- Free Virtual Care and Telemedicine Services
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- 6 Paid Holidays per Year
- Paid Time Off
- 401(k) with Company Match
- Company-Paid Life Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Employee Referral Bonuses
- Pet Insurance
- Legal Insurance
- Corporate Discount Program
Ready to Apply? We are building something worth staying for. Good care for patients, real support for the people who deliver it, and room to grow into more than the role you came in for. Apply today.
