Full Job Description
AWS Infrastructure Non-Traditional Environments Security team is seeking a highly motivated Security Operations/Program Manager to join our team. This role combines hands-on operational security management with strategic security program management, ensuring both day-to-day physical security excellence and the successful lifecycle management of security systems across AWS facilities.
You will drive operational security excellence across multiple facilities located within a metro area. You will interface with and direct vendors involved insecurity construction, repairs, daily security operations, patrols, and planning. A critical part of your work will involve extracting and analyzing security metrics to observe trends, measure improvements, and make data-driven decisions that strengthen our security posture.
You will evaluate and recommend improvements to electronic surveillance and access control systems while leading efforts to educate data center occupants on security best practices and false alarm reduction. You will write and implement security processes and procedures that standardize operations across your facilities. Your position will require you to prepare reports, create presentations, and communicate regularly with management on the status of physical security operations.
In addition to your operational responsibilities, you will support the installation of physical security systems including Access Control, Intrusion Detection, and CCTV Surveillance systems. You will conduct continuous reviews of existing security standards and stay abreast of new technology developments that enhance the physical security posture of AWS data centers and collocations.
You will work directly with Cluster Security Managers, Operations Teams, and internal customers to translate their requirements into physical security system design and implementation.
Strong written and verbal communication skills are required, including the ability to write security processes and procedures, prepare executive-level reports and presentations, and effectively manage vendor and stakeholder relationships. Experience in physical security operations management across multiple sites, along with demonstrated proficiency in electronic security systems such as access control, intrusion detection, and CCTV surveillance, is expected.
Key job responsibilities
Key Job Responsibilities
• Investigate security incidents, assess risk, and deliver actionable reports to leadership
• Design physical security systems for data center builds and expansions, including documentation and bills of material for vendor bidding
• Lead vendor negotiations, bid review, quality assurance, and submit packages for funding approval
• Manage end-to-end physical security installations from design through commissioning, acceptance, and operational readiness
• Track and report performance metrics including budget variance, vendor delivery, cost savings, and post-installation defect rates
• Provide cross-functional coverage across security operations and program management to ensure business continuity
• Train and mentor team members on security procedures and best practices
• Participate in on-call rotation and travel throughout the Americas up to 50%
BASIC QUALIFICATIONS
- 5+ years of law enforcement, or 5+ years of security-related professional experience
- 3+ years of project/program management experience
- 3+ years of work in identifying security issues and risks, and developing mitigation plans experience
- 3+years of experience of video surveillance equipment
- 2+ years of experience in dealing with security vendors and contractors.
PREFERRED QUALIFICATIONS
- 4+ years of work in identifying security issues and risks, and developing mitigation plans experience
- 3+ years of overseeing security operations and programing management working with security vendors/contractors
- Experience using CCTV, access control and intrusion systems
- Familiarity with security program automation and implementation
- Experience working in a high security data center environment
- Familiarity with compliance standards such as ISO 27001, SOC1 and SOC2
- CPP, PSP, PMP certifications preferred and Lenel Certifications
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IL, Chicago - 80,000.00 - 140,000.00 USD annually
