Northeast District Manager

Northwest District Manager

Purpose:

To provide a description of the Northwest District Manager (DM) position and define the roles, responsibilities, performance measures and compensation structure associated with the position.

Scope:

To drive profitable branch growth by leading branch leadership, aligning operational execution with sales performance, and holding the branch accountable to a single P&L.

Applicability:

Authorization and approval for the Northwest District Manager position is restricted exclusively to the Executive Team.

Employment Type:

Northwest District Manager will be a Management, Exempt, Operational position with defined sales accountability.

Hierarchy:

The Northwest District Manager position will be an Operational resource and will report directly to the Regional Operations Manager (ROM).

The Northwest District Manager will oversee the performance of the Branch Manager and the Account Manager(s) within the assigned branch. The Account Manager(s) will continue to report to the Regional Sales Director (RSD) for corporate sales strategy, sales process and pipeline management. The Northwest District Manager and RSD will partner to align branch sales execution with corporate sales strategy.

Northwest District Manager Position:

The Northwest District Manager is a field-and-office leadership position responsible for the overall performance of the assigned branch. The role bridges Operations and Sales: the Northwest District Manager is accountable for branch profitability and labor efficiency while placing particular emphasis on revenue growth, new customer acquisition and new inspection agreements. The Northwest District Manager leads through the Branch Manager and Account Manager(s), and will also personally develop and maintain key customer relationships.

Job Responsibilities:

Branch Leadership & Operations

• Oversee the performance of the Branch Manager and Account Manager(s), including goal setting, coaching and performance reviews.
• Own the branch P&L; review monthly financial results with the ROM and drive corrective action plans.
• Improve labor gross profit through scheduling, technician utilization, billing accuracy and pricing discipline.
• Ensure safety, quality and compliance standards are followed in all branch operations.
• Support branch staffing, hiring and technician development in partnership with the Branch Manager.

Sales & Growth

• Drive branch revenue growth in line with annual targets.
• Prospect, develop and close new customer accounts, both personally and through the Account Manager(s).
• Grow recurring revenue by securing new inspection agreements and renewing existing agreements.
• Partner with the RSD to execute corporate sales strategy, pipeline reviews and sales forecasting.
• Maintain relationships with key customers and act as an escalation point for major accounts.
• Ensure inspection findings are converted into repair proposals and followed up on in a timely manner.

Reporting & Communication

• Track and report branch KPIs to the ROM and Executive Team on a monthly and quarterly basis.
• Communicate branch priorities, results and expectations clearly to branch staff.
• Deliver professional, customer-focused communication at all times.

Position Qualifications:

Required:

• Minimum 10 years of experience in the Overhead Crane Industry
• Minimum 5 years of experience in a sales or operations leadership role
• Demonstrated track record of revenue growth and customer development
• High school diploma or equivalent
• Valid driver's license and the ability to travel within the assigned district

Preferred:

• Bachelor's degree in business, engineering or related field
• P&L management experience
• NetSuite and CRM experience

Skills and Abilities:

• Strong leadership, coaching and accountability skills
• Consultative selling and negotiation skills
• Financial acumen, including the ability to read and act on a branch P&L
• Strong written and verbal communication skills
• Ability to balance operational and sales priorities
• Computer proficiency (Microsoft Office, ERP / NetSuite, CRM)

Training Requirements:

• Company leadership and management standards
• Branch P&L and financial reporting review
• ERP / NetSuite and CRM training
• Company sales process and pipeline management
• Inspection agreement and proposal procedures
• Company safety program

Company Supplied Equipment:

• Company Computer
• Company Cell Phone
• Company Vehicle Program

Bonus Structure:

The VP of Operations will distribute a custom yearly bonus program to the Northwest District Manager based on branch KPIs and goals. The bonus program is subject to change yearly.

Vehicle:

This position is eligible for a company-provided vehicle or vehicle stipend in accordance with the company vehicle policy.