Full Job Description
The ideal candidate is a customer-focused, hands-on Field Service Engineer with 2-4 years of experience in electronics manufacturing, robotics, PCB assembly, or related technical fields. They should have strong troubleshooting, problem-solving, and communication skills and be comfortable working independently while supporting customers and collaborating with internal engineering teams.
This is a field-based position with frequent travel throughout North America and periodic international travel for training. The ideal candidate is organized, self-motivated, adaptable, and committed to delivering an excellent customer experience.
Candidates are required to be based in New England. This is a hybrid position requiring frequent visit our Woburn, MA headquarters.
Contribution
Key Responsibilities
• Servicing of new and existing Essemtec systems across North America
• Provide technical & application services for customers on-site, remote, and via our hotline
• Perform install, commissioning, preventive maintenance, troubleshooting, repair, calibration, upgrades, and retrofits on various systems
• On-site support of hardware and software products and remote support for troubleshooting/error analysis on systems, with both internal teams and external customers
• Demonstrate system capabilities, provide customer training, and analyze system operation
• Manage and maintain accurate and timely administrative tasks such as inventory, trip planning, expenses, service report, and other role related activities
• Document all field activities (CRM, ERP, or company application) to ensure data accuracy
• Contribute to and maintain protocols, manuals, and service knowledge base
• Collaborate with engineering team to resolve unique cases; provide product feedback as available
• Maximize customer satisfaction and service relationship by conducting follow-ups post-service
• Identify any customer hurdles to escalate for action
• Represent Essemtec with highest professionalism to drive customer experience
• Periodic travel to international headquarters for training and product/service orientation
Requirements
Qualifications
• Knowledge of electronics manufacturing, robotics, PCB assembly, and/or 2-4 years of experience desire
• Associates degree or related technical work experience of 2-4 years in field service
• Ability to readily understand and interpret detailed documents, drawing, and specifications
• Ability to work with test equipment and hand tools
• Excellent customer service, problem-solving, decision-making, and analytical skills
• Able to work under pressure and time constraints; handle challenging and unexpected situations in the field
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Motivated, independent, and solution-oriented way of working; organizational skills
• Basic knowledge of OSHA and workplace safety
• Willingness to travel nationally and internationally approx. 70% -80%
Offer
Perks & Benefits
For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), generous vacation policy, and more. Our work environment includes casual dress, training at multiple offices around the world and the ability to work in a diverse, autonomous, supportive, collegial, and collaborative environment.
Salary Range
The salary range for this role is expected to be between $77,518 - $103,357. This position may also be eligible for a discretionary bonus based on company and individual performance.
Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location, certifications, licenses, business needs and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other components may include a comprehensive benefits package. The estimated compensation range listed in this job posting reflects base salary only.
Contact
To all recruitment agencies: Essemtec USA does not accept agency resumes. Please do not forward resumes to our job's alias or Essemtec USA employees. Essemtec USA is not responsible for any fees related to unsolicited resumes.
