Job Summary
The NOC / SOC Analyst will provide in-depth knowledge and recommendations on potential impacts and routing options to restore key network resources. The role supports network operations and command-and-control, information-sharing, and globally accessible enterprise information infrastructure within a Network Operations Center (NOC) environment or as a Watch Officer. The position requires eligibility to obtain and maintain a DoD Top Secret clearance.
Key Responsibilities
• Conduct initial analysis of reported outages and communicate with the Battle Captain within 15 minutes.
• Track current outages impacting the network, including fiber cuts, equipment failures, and facility outages.
• Maintain knowledge of the status and restoration processes for Internet Access Points (IAP), Trans-Oceanic Trunks (TOT), and high-capacity circuits.
• Provide timely reporting for all reportable outages through published reports to senior leaders.
• Understand trouble tickets as they are received and report problems to the appropriate teams.
• Create network topologies and architecture diagrams as needed.
Required Qualifications
• Must be eligible to obtain and maintain a DoD Top Secret clearance.
• Master's degree with 2+ years of experience, or Bachelor's degree with 4+ years of experience, or Associate's degree with 6+ years of experience, or 8+ years of experience in lieu of a degree.
• Experience in a NOC environment or as a Watch Officer; telecommunications or satellite experience is also applicable.
• Basic networking experience to understand and report on issues such as fiber cuts, equipment failures, and facility outages.
• Experience with a ticketing system such as Global Ticket Management System (GTMS) Remedy.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, and SharePoint.
• Experience with applications such as World Wide Online System (WWOLS), NCCM-R, or Telecommunications Certification Office Support System (TCOSS).
• Effective oral and written communication skills.
• Strong interpersonal, organizational, and problem-solving abilities.
• Ability to remain flexible, dependable, and effective while managing multiple tasks and shifting priorities.
Preferred Qualifications
• Current DoD 8750 certification at IAT Level II, such as Security+ CE.
• Experience with support applications including Mission Assurance Decision Support System (MADSS), Integrated Network Management System (INMS), or Direct Connect Online (DCO).
• Familiarity with the ITIL v3 framework.
• Experience briefing senior leaders.
• Demonstrated experience providing excellent customer service.
