NOC Engineer 4

Global Data Consultants • $75K — $95K *

Lafayette, LA 70506In-Person

Information Technology

8 - 10 years of experience

More than 3 months ago

Job Overview by Ladders

Qualifications

Associates Degree and 10 years of tech-related experience or equivalent combination of education and experience.
7 years of demonstrated customer service experience.
CCNP Collaboration certification required for collaboration concentration.
CCNP Data Center certification required for data center concentration.
CCNP Enterprise, Wireless, and Security certifications required for networking concentration.
MCSA required for desktop concentration; expert understanding of software patches and imaging essential.
Strong analytical, problem-solving, and communication skills.

Responsibilities

Provide expert contributions to projects and incidents independently or collaboratively.
Resolve escalated tickets and support customer issues remotely or on-site.
Maintain and enhance the infrastructure based on advanced technologies.
Ensure exceptional customer service and effective communication with clients.
Prepare reports for both internal and external stakeholders as needed.
Participate in customer reviews and document all ticketing activities accurately.
Create and maintain Standard Operating Procedures for equipment configurations.

Benefits

Flexible hours including on-call support during nights and weekends.
Opportunities for professional development through training.
Work in a dynamic environment handling diverse tech challenges.
Engage in team collaborations for departmental improvements.
Access to the latest technologies and methodologies in the field.

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Full Job Description

Job Type

Full-time

Description

The NOC Engineer 4 role provides expert level contributions to internal and external projects, engagements, and incidents while working independently, as well as, with other engineers and support vendors to implement technology, diagnose problems and bring about successful resolution within designated Service Level Agreements (SLAs), Scopes of Work (SOWs), and / or Standard Operating Procedures (SOPs).

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Available to work irregular hours and provide on-call support, to include nights, holidays and weekends remotely and/or onsite at local Global Data Systems' office and/or customer premises.
Independently resolve assigned / escalated tickets.
Provide remote and/or field implementation and support services as designated in an engagement/project.
Maintain and support designated environment(s) infrastructure based on latest advanced technologies and methodologies.
Provide and sustain exceptional customer service to internal and external customers; communicate appropriately and professionally with customer designees.
Stay current on industry best practices.
Provide reports for internal and external use as directed.
Participate in the development of assigned Customer Reviews.
Manage assigned tickets, activities, projects in approved software (ConnectWise) and ensure all activity and project time is properly and thoroughly documented.
Ensure the timely and effective resolution of customer issues represented by tickets on various Operations ticket boards and in accordance with various SLA obligations.
Ensure assigned tickets are documented thoroughly to reflect time and work required for implementation or resolution of issue.
Participate in Operations meetings for departmental, process, and project planning.
Create / maintain SOPs (Standard Operating Procedures) as it pertains to the troubleshooting and configuration of customer / GDS managed equipment.
Follow all GDS Change Management processes and procedures.
Provide training and knowledge transfer to the team as needed and directed.
Performs other duties as assigned.

Requirements

Associates Degree and ten years of technology-related experience working with personal computers, routers, switches and/or related networks; seven years of demonstrated customer service experience; OR an equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to deal with problems involving a few concrete variables in standardized situations.
In order to perform this job successfully, it is preferred that an individual has knowledge of Contact Management systems; Database software; Internet software; Spreadsheet software and Word Processing software.
Strong analytical and problem-solving skills to resolve operations issues.
Must be able to effectively communicate, both verbally and in writing.
Must demonstrate the ability to multi- task in high stress situations while working in a fast-paced environment.
Must be able to work with minimal supervision both alone and within a team environment.

SPECIALIZED SKILLS MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) PER YOUR CONCENTRATION

Collaboration
- CCNP Collaboration required.
- 10 years of VOIP experience.
Data Center
- MSCA on Windows server OS required.
- CCNP Data Center required.
- VCP-DCV VMWare preferred.
- VCAP-DCV (Design) preferred.
- Expert understanding of VEEAM backups.
- Expert understanding of SAN storage.
- Expert understanding of software patches.
Networking
- CCNP Enterprise or industry equivalent certification required.
- CCNP Wireless or industry equivalent certification required.
- CCNP Security or industry equivalent certification required.
Desktop
- MCSA on client OS required.
- Expert level understanding of software patches.
- Expert level understanding of desktop imaging.
- Expert level understanding of Windows patching.
- Expert understanding of large scale OS deployments.

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About Global Data Consultants

Global Data Consultants (GDC) is a full-service Information Technology (IT) Solutions Provider with extensive experience in the design, implementation, and support of enterprise-level IT solutions and systems. GDC has a proven track record in delivering high-quality, cost-effective IT services to clients in a variety of industries. GDC's services include IT consulting, managed services, cloud services, cybersecurity, and software development. GDC is committed to providing exceptional customer service and building long-term relationships with its clients.

Learn more about Global Data Consultants

Size

200 employees

Industry

Information Technology

Net Income

$1 million

Founded

1995

5 Year Trend

+20%

Revenue

$20 million

NASDAQ

GDC

* Ladders Estimates

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